Product Owner

PENNYMAC

Pennymac (NYSE : PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

We are seeking a Product Owner - Level 2 Support to manage a complex project that involve multiple integrated business systems, interfacing across departments and / or divisions. As the Product Owner , you will collaborate with System Developers and Business Subject Matter Experts on application changes, development, and deployment.

The Product Owner will :

Manage organizational analysis efforts to identify current capabilities, opportunities for improvement and drives measurement, prioritization and implementation of identified opportunities

Develop a reasonably high degree of technical familiarity with the varying company systems to better inform product decisions and drive operational excellence.

Review and approve business analysis related documentation including : requirements, current and future state processes and workflows, report specifications and others

Interact and coordinate with system developers and business subject matter experts on application changes, development, and deployment

Write, communicates and vets requirements and user stories with business leaders using different approaches such as use cases, activity diagrams, sequence diagrams and state charts, data dictionaries, class or entity relationship diagrams to ensure complete understanding by business leaders / executives while working with an Agile framework

Work effectively inside a Scrum or Kanban team and conduct and participate in Scrum ceremonies and retrospectives

Create strategies for risk mitigation, contingency planning, and cost saving while maintaining project documentation to develop regular reports for department and executive leadership

Proactively pursue the creation and refinement of necessary monitors, alerts, and runbooks to improve system observability and resilience.

Serve as a Level 2 technical escalation point to manage Incident and Outage bridges, providing immediate support for critical system stability.

Produce and provide clear, timely updates on production issues and outages to both technical and executive leadership.

Plan, develop, oversee, execute and certify changes by establishing rigorous test plan through design and implementation phases and tracking test results to ensure changes are complete and accurate to finalized requirements

Perform other related duties as required and assigned

Demonstrate behaviors which are aligned with the organization’s desired culture and values

What You’ll Bring

Bachelor’s degree in Computer Science, Information Systems or related field, or equivalent work experience

10+ years of Agile experience

Data Management experience and database knowledge preferred

Knowledge of JIRA, Confluence or similar tools required

Financial Services and, if possible, mortgage industry experience preferred

SQL Server / .NET, XML / EDI, or BI Tools experience a plus

Experience managing New Relic dashboards (preferred)

Experience writing and managing incident runbooks (preferred)

Experience troubleshooting complex system defects (preferred)

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values : to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home : Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include :

Comprehensive Medical, Dental, and Vision

Paid Time Off Programs including vacation, holidays, illness, and parental leave

Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)

Retirement benefits, life insurance, 401k match, and tuition reimbursement

Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit :

For residents with state required benefit information, additional information can be found at :

Compensation : Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below :

Lower in range - Building skills and experience in the role

Mid-range - Experience and skills align with proficiency in the role

Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and / or stock-based incentives awarded to employees based on company and individual performance.

#TPO

Salary

$90,000 - $150,000

Work Model

OFFICE