Onsite Lead Consultant

Onsite Lead Consultant

The Onsite Lead Consultant is knowledgeable in all areas of the onsite's business and required to perform all functions of the Onsite Consultant in a variety of environments including production, mailroom, shipping and / or retail services based on the customer business need. The Onsite Lead Consultant may be customer facing and therefore must consistently deliver a positive customer experience, provide pricing information and recommend appropriate FedEx Office products and services. The Onsite Lead Consultant may be production focused which will include producing complex orders and operating equipment that requires advanced operational knowledge and expertise. The Onsite Lead Consultant is responsible for providing the team clear direction and training and will assist the FedEx Office leadership team, in managing, monitoring, and facilitating processes in all work streams.

General Duties And Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
• Follow instructions of supervisors and assist other team members in performing onsite functions
• Meet the onsite guidelines and policies (safety training, background check and any other requirements)
• Keep and maintain the working premises neat and free from clutter, maximizing safety and efficiency
• Maintain high levels of customer service and use sound judgment to resolve customer service issues
• Provide customer service, supporting consultants with solutions, including problem solving, to satisfy those needs with a minimum amount of supervision and escalate customer issues to supervisor for visibility and support
• Perform multiple tasks at the same time
• Assist in the training of onsite team members
• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Perform administrative duties, including ordering supplies and inventory controls
• Collaborate with office and print locations as needed to produce customer work, deliver on customer needs
• May provide leadership to team members on an assigned shift
• If applicable to the onsite location, ensure cross shift communication is in place and followed

Production

Shipping & Mailroom

Retail

Minimum Qualifications And Requirements

Essential Functions :

Preferred Qualifications :

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

FedEx Office is an Equal Opportunity Employer including, Vets / Disability.