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System Administrator

System Administrator

VPC Pizza Operating CorpChicago, IL, US
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Job Description

Job Description

ROLE OVERVIEW

A Systems Administrator manages and maintains the technology infrastructure of our multi-location restaurant group. This role will be responsible for the installation, configuration, and daily operations of our network systems, POS platforms, back-office applications, and other technology used across our restaurants and corporate office. The ideal candidate will ensure system reliability, performance, and security while supporting a team-oriented, customer-focused environment.

REPORTS TO Vice President of Technology

KEY RELATIONSHIPS Corporate Department heads, restaurant management staff, multi-unit operators

Internal Corporate Staff, Americana Staff, Franchises

External Restaurant managers, vendors

KEY RESPONSIBILITIES :

  • Create and maintain user accounts, roles, permissions, and security settings in accordance with company policies.
  • Assist with the planning, testing, and deployment of system updates, enhancements, and new software implementations.
  • Collaborate with vendors and service providers on POS updates, network issues, and software licensing.
  • Support technology rollouts for new restaurant openings, relocations, and remodels.
  • Conduct regular system backups, patch management, and preventative maintenance.
  • Maintain inventory of IT equipment, licenses, and assets.
  • Participate in the after-hours support rotation for critical system issues.
  • Maintain and monitor all server, network, and POS systems for optimal performance.
  • Install, configure, and troubleshoot hardware and software including Windows servers, desktops, POS systems, printers, and peripherals.
  • Analyze system usage and performance metrics to identify areas for automation, optimization, or process streamlining.
  • Setup, maintain, troubleshoot, and support hospitality-related business systems such as room inventory applications and property management systems.
  • Utilize IT management and monitoring applications to manage network accounts and monitor performance of infrastructure endpoints.
  • Assist in the resolution of escalated operational support issues.
  • Support user and security setup including account setup and permission sets.
  • Provide remote and on-site technical support for restaurant managers and corporate staff.
  • Assist with configuration and maintenance of workflows, custom fields, reports, and dashboards to support business needs and increase operational efficiency.

QUALIFICATIONS : Essential

  • 3+ years of experience in systems administration, preferably in a hospitality or restaurants.
  • Experience in Microsoft Office365 and the products i.e. Teams, One Drive, SharePoint, Toast
  • Strong understanding of POS systems, hardware, software, and related technologies.
  • Ability to analyze data, identify trends, and troubleshoot issues.
  • Ability to diagnose and resolve complex technical problems.
  • Excellent verbal and written communication skills to interact with users and other teams.
  • Ability to work effectively with others to achieve common goals.
  • Experience with POS systems (Toast) strongly preferred.
  • Hands on experience supporting and troubleshooting complex IT systems and processes
  • Exceptional attention to detail, strong customer service, interpersonal and communication skills
  • Ability to effectively communicate internally and externally, via phone, email etc.
  • Ability to work nights and weekends on special projects and tasks as needed

    • Desired :

  • Proficiency with Windows Server, Active Directory, Microsoft 365, and networking.
  • Familiarity with restaurant technology systems such as KDS, online ordering, third-party delivery integrations, and surveillance systems.
  • Proven experience as a Systems or Network Administrator or in a similar role within IT support
  • Familiarity with Meraki products and their deployment in enterprise environments
  • Proficiency in managing Active Directory services in a Windows domain environment
  • Experience with various operating systems, particularly Windows Server editions and SQL
  • Experience in Microsoft Office365 and the products i.e. Teams, One Drive, SharePoint, Toast
  • Knowledge of Microsoft Cloud Services, including Azure and Office 365, internet technologies and mobile technologies would be an asset
  • Good communication skills, possess systematic and analytical problem-solving ability
  • Service oriented with good interpersonal and customer relations skills
  • Demonstrate initiative, flexibility and responsiveness in completing tasks.
  • Completes work in a timely and accurate manner while providing exceptional customer service
  • Other duties as assigned

    • EDUCATIONAL REQUIREMENTS :

  • Minimum : High School Diploma or GED
  • Preferred : AS Degree or higher in Computer Science, Information Technology, or related field
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    System Administrator • Chicago, IL, US