SLOT PERFORMANCE MANAGER

Summary :

As the Slot Performance Manager, you oversee the operational and financial performance of all slot gaming and non-gaming devices across the casino floor. You are responsible for supervising slot technicians, maintaining equipment functionality, and ensuring optimal product performance through data analysis and floor optimization. Your ability to lead technical teams, implement effective maintenance programs, and drive strategic slot product decisions supports the property’s profitability, guest satisfaction, and regulatory compliance.

Essential Functions and Responsibilities

Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency

Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals

Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership

Analyze slot product performance and make recommendations for conversions, moves, or new purchases

Prepare and maintain CAD, Mariposa, and Omni floor maps

Oversee ordering and inventory of slot-related equipment and parts

Ensure preventative maintenance is conducted effectively and on schedule

Assist with forecasting, profit / loss analysis, and preparation of the department's annual operating and capital budgets

Ensure accurate reporting and tracking of all machine movements, data updates in Synkros, compliance documentation, accounting reports, machine disposition and asset management records

Develop and implement slot department policies and procedures to enhance operational efficiency

Collaborate with security and surveillance to monitor for irregular activity on the gaming floor

Prepare monthly reports and respond to ad hoc reporting requests

Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting

Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.

Perform other duties as assigned.

Requirements : Qualifications

5 years of experience including leadership or progressive responsibility in Slot Gaming Operations

Strong understanding of gaming regulations, both operational and technical

Technical proficiency with slot and video gaming machines, including diagnostic tools and performance tracking systems

Ability to lead and guide team members in a fast-paced or customer-facing environment

Strong interpersonal and communication skills to support training, feedback, and conflict resolution

Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities

Flexible and adaptable to changing operational needs and shift schedules

Committed to upholding a safe, respectful, and inclusive work environment

Basic understanding of department KPIs, labor management, or guest service standards

Ability to access and input information using a moderately complex computer system

Ability to operate specialized equipment such as oscilloscopes, volt / ohm meters, handheld scanners, and two-way radios

Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

At least 21 years of age

High School Diploma or equivalent required

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States

Work Cards

Nevada Gaming Registration

Physical Requirements

Occasionally push / pull up to 400lbs.

Occasionally lift and / or carry up to 50lbs. at floor, knee, waist, and chest levels

Regularly Squat, kneel, reach, bend, twist

Frequently sit and work at a desk or computer

Frequently standing and walking

Ability to communicate using in-person speech, radios, and telephone

Ability to hear, understand, and distinguish speech and / or other sound in person

Ability to distinguish between shades of color

Ability to tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

Indoor

Smoky

Noisy

Bright flashing lights

Extreme hot & cold temperatures

Slippery surfaces

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.