Product Design Lead, Manager level Card Onboarding

Product Design Lead Manager level - Card Onboarding

Were currently seeking a Product Designer to join our Experience Design team. Were passionate about creating memorable meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

The Experience Design team at Capital One is at the forefront of enriching our customers digital and physical experiences. We champion a thriving environment of collaboration authenticity and healthy critique in which we honor diversity of thought create a culture of belonging and elevate one another. If youre a creative innovator who embraces an environment where you can experiment learn and change banking for good wed love to hear from you.

About The Team

The Card Onboarding team cultivates lasting customer relationships through positive early interactions with every new credit card customer. The Onboarding period is a critical moment as the design of this first impression is essential for ensuring customer success driving long-term engagement and accelerating the adoption of key benefits.

Role Expectations

As a Product Designer youll combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy.

Here are some of the expected competencies for this role :

Product Design Expertise : Demonstrate a high degree of skill in product design leveraging a variety of skills across interaction visual and service design; in collaboration with cross-functional partners inform the use of appropriate tools platforms frameworks and design systems and creates artifacts that may include journey maps blueprints high-fidelity designs and prototypes

Leadership : Lead design projects directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders while also mentoring and helping to mature the overall product design practice at Capital On

Human-Centered : Effectively navigate the needs of partners and stakeholders leveraging critical-thinking skills that factor in data research insights scalability and tech constraints while ensuring the team focuses on customer-centered solutions and inclusive design

Business-Focused : Demonstrate proficiency with products and processes and apply relevant insights on customers competitors and broader market trends to business challenges that shape a shared point of view for your team partners and stakeholders

Problem-Solving : Demonstrate a solid understanding of tech data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions

Collaboration : Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions incorporating cross-functional perspectives to bridge gaps in information and drive product strategy

Communication : Present work across levels and job functions using a human-centered approach that integrates design frameworks data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels

The ideal candidate has a strong portfolio demonstrating your leadership process results and impact.

Basic Qualifications

At least 5 years of experience in a Product Design role

At least 5 years of experience in design and prototyping tools such as Figma

Preferred Qualifications

6 years of experience in a Product Design role

6 years of experience in design and prototyping tools such as Figma

Experience working with and contributing to an established design system

Experience collaborating with product tech and business partners

Experience leading design projects or teams

Experience working in heavily regulated data heavy problem spaces

Experience working in early ambiguous spaces

Experience contributing to product strategy bridging creativity and business goals

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago IL : $144000 - $164400 for Manager Design

McLean VA : $158400 - $180800 for Manager Design

New York NY : $172800 - $197200 for Manager Design

Philadelphia PA : $144000 - $164400 for Manager Design

Richmond VA : $144000 - $164400 for Manager Design

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE including disability / vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Required Experience :

Manager

Key Skills

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 172800 - 197200