Talent.com
Infrastructure Support Engineer

Infrastructure Support Engineer

Bill360 IncTampa, FL, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Role

The Infrastructure Support Engineer is responsible for monitoring, securing, and maintaining Bill360's internal IT infrastructure and cloud environment. This role emphasizes cybersecurity operations - including SIEM, incident response, endpoint protection, and network defense - while also contributing to server operations, Microsoft 365 administration, SaaS platform support, and hands-on IT operations. The position ensures the confidentiality, integrity, and availability of systems while supporting business growth and compliance requirements.

Who are we? An Introduction

Bill360, Inc. is a fast-growing financial technology company, developing cloud-native software that automates critical financial processes. At Bill360, you'll be working in a collaborative environment alongside fintech experts who are passionate and innovative. We embrace challenge and foster creativity within a culture that helps you develop as a person and a professional. Our leadership team believes in an open-door policy and full transparency, hosting monthly town hall meetings. Bill360 doesn't just offer you a job, we offer you a chance to learn, grow, and create a career you can be proud of.

Please note, this is an onsite opportunity in Tampa, you must be local to Tampa to be considered.

Essential Responsibilities

IT Infrastructure & Server & SaaS Operations

  • Administer and support on-premises infrastructure including Windows / Linux servers, Active Directory, DNS, DHCP, Group Policy, and virtualization platforms (VMware, Hyper-V, ProxMox).
  • Perform system patching, performance tuning, and troubleshooting to maintain high availability.
  • Support and maintain SaaS platforms used for day-to-day business operations, ensuring secure access, availability, and performance.
  • Collaborate across teams to ensure SaaS platforms are configured and managed in alignment with business and security requirements.
  • Document incidents, changes, and operational procedures for both on-premises and SaaS environments.

M365 & Cloud Administration

  • Administer Microsoft 365 (Exchange, SharePoint, Teams, OneDrive).
  • Manage device compliance with Intune and Mobile Device Management (MDM).
  • Support SaaS platforms and associated security features.

    • Networking & Operational Support

  • Apply CCNA-level networking knowledge for routing, switching, TCP / IP, VLANs, LAN / WAN, and enterprise connectivity.
  • Administer secure remote access solutions including VPNs and firewalls.
  • Provide Tier 2 / 3 deskside and remote support for escalated IT issues.
  • Collaborate with vendors and internal teams on security and infrastructure projects.

    • Cybersecurity Operations

  • Operate as part of the Security Operations Center (SOC), leveraging SIEM and SOAR platforms for monitoring, investigation, and incident response.
  • Conduct threat detection, vulnerability management, and threat hunting activities across systems and cloud environments.
  • Administer and optimize firewalls, IDS / IPS, VPNs, ZTNA, and secure access solutions.
  • Deploy and manage endpoint detection and response (EDR / XDR) platforms and ensure system compliance through patch management tools.
  • Implement Zero Trust Architecture, Identity & Access Management (IAM) controls, and enforce MFA, SSO, and conditional access.
  • Utilize cloud security operations tools to protect cloud and SaaS platforms.
  • Enforce and monitor Data Loss Prevention (DLP) and email security controls.
  • Deliver cybersecurity awareness training and maintain security playbooks for incident response.
  • Collaborate with IT Manager to improve operational workflows
  • Handle additional assignments as requested by the manager.

    • Qualifications (Required Minimum Knowledge, Skills & Abilities)

  • Minimum of 4 years of IT operations experience with at least 2–3 years focused on cybersecurity operations in an enterprise environment.
  • Experience supporting enterprise-scale infrastructure and SaaS platforms with clear, proven examples of operational contributions.
  • Proven experience in SIEM monitoring, incident response, vulnerability management, and threat hunting.
  • Hands-on expertise with EDR / XDR, IDS / IPS, firewalls, VPNs, ZTNA, and cloud security operations tools.
  • Strong understanding of Zero Trust, Identity & Access Management (IAM), MFA, SSO, and conditional access.
  • Excellent troubleshooting, communication, and documentation skills.
  • Certifications such as CompTIA Security+, CySA+, CCNA Security, ITIL, Microsoft Security Operations Analyst, or CISSP (or relevant experience in lieu of certifications).
    • serp_jobs.job_alerts.create_a_job

    Infrastructure Engineer • Tampa, FL, US