IT Managed Services Operations Manager

It Managed Services Operations Manager

Join our team as an IT Managed Services Operations Manager, where you'll serve as the Managed Services Statement of Work (SOW) Governance Manager for Aetna Technology Production Support. In this pivotal role, you'll help ensure the integrity and efficiency of our Application Production Support services by managing contract governance, auditing compliance, and supporting the full contract lifecycle.

You'll collaborate with internal stakeholders and vendor partners to maintain high standards of service delivery, mitigate risks, and ensure alignment with governance controls. If you thrive in a structured, fast-paced environment and enjoy working at the intersection of technology, operations, and vendor managementthis role is for you.

Responsibilities :

• Conduct regular audits to ensure vendor adherence to operational standards, processes, and reporting requirements, address any gaps, and recommend mitigation strategies for potential contract-related risks.
• Prepare materials for governance reviews with vendors and participate in regular governance meetings, ensure any issues are addressed effectively, and ensure stakeholder compliance with governance processes.
• Manage change request process ensuring effective and timely completion of changes; monitor vendor allocation consumption and ensure accurate reporting; support preparation of amendments.
• Serve as a liaison between Aetna Technology and vendor Managed Services resources. Respond to internal inquiries and help resolve service-related issues.
• Maintain an organized and centralized repository of governance records ensuring accuracy and accessibility.
• Identify opportunities to streamline contract management governance and operational workflows. Collaborate with vendors to enhance scope estimation processes.
• Manage Network and Email Groups; ensure compliance with security and governance standards and support optimal vendor resource alignment.

Required Qualifications :

Preferred Qualifications :

Education :

Bachelor's degree or equivalent experience (HS diploma + 4 years relevant experience)

Anticipated Weekly Hours : 40

Time Type : Full time

Pay Range : $66,330.00 - $145,860.00

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.