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Technical Account Manager

Technical Account Manager

Fidelity National Information ServicesJacksonville, FL, US
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Enterprise Technical Account Manager

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you : Are you FIS?

About The Role

The Enterprise Technical Account Manager (TAM) serves as a strategic technical advisor and client advocate. This role is pivotal in ensuring that clients receive comprehensive technical support across their portfolio of FIS products and services. The Enterprise TAM collaborates closely with client-assigned teams to deliver seamless and proactive technical engagement.

About The Team

The Technical Account Manager (TAM) is a part of the Client Support organization and will act as clients' cross-product technical expert. This includes developing a deep knowledge of the client, their product portfolio, and technical environment to enable the TAM and FIS broadly to address client's technical issues quickly.

What You Will Be Doing

  • Act as clients' cross-product technical expert, offering a client-specific lens on the FIS tech ecosystem and intersections with the client's broader tech stack
  • Develop relationships with key technical client stakeholders
  • Proactively identify technical issues and develop client-specific remediation plans, in conjunction with cross-functional stakeholders
  • Provide clients world-class support by monitoring and assisting in issue resolution (led by standard FIS support teams e.g., L2) including in-the-moment troubleshooting and root cause analysis
  • Assist in coordinated resolution of cross-departmental technical challenges to facilitate clients' successful and expanding utilization of FIS solutions
  • Collaborate with cross-functional teams (e.g. development) to implement tailor-made solutions
  • Monitor client technical health proactively, identifying areas for improvement and implementing strategies to enhance technical customer success
  • Have extensive product knowledge which includes the technical specifications, functionalities, and interoperability of the FIS tech ecosystem with clients

What You Will Need

  • 5+ years of experience in a TAM, solution engineering, sales engineering, or integration consulting role in an enterprise technology context
  • Bachelor's degree; preference for relevant previous experience in financial technology services
  • Experience effectively communicating complex features and technical systems in detail
  • Proven record of relationship management skills with ability to communicate with technical and non-technical audiences (e.g., clear, concise and professional)
  • Knowledge of financial and payments industry, including market trends, challenges, and opportunities
  • Growth mindset with the ability to collaborate across functions e.g., sales, marketing, services to drive optimal client results

    • What We Offer You

    A career at FIS is more than just a job. It's the chance to shape the future of fintech. At FIS, we offer you :

  • A voice in the future of fintech
  • Always-on learning and development
  • Collaborative work environment
  • Opportunities to give back
  • Competitive salary and benefits

    • FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $119,560.00 - $200,840.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

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