Customer Service, Sales and Marketing ManagerMedical Instrument Development Laboratories, Inc. • San Leandro, CA, United States
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Customer Service, Sales and Marketing Manager
Medical Instrument Development Laboratories, Inc. • San Leandro, CA, United States
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job_description.job_card.job_descriptionLead planning and execution for industry trade shows (e.g., AAO, ESCRS) Develop and execute strategies to grow the distributor network in international markets Identify, onboard, and maintain relationships with high-potential distributors Provide training, resources, and ongoing support to distributor partners Evaluate distributor performance and adjust strategies to improve outcomes Oversee and optimize sales channels, including direct sales and distributor networks Collaborate with marketing on campaigns that drive engagement and conversions Build and manage strategic channel partnerships Monitor channel performance and use data to refine sales strategies Ensure compliance with regulatory requirements in target international markets Manage the product registration process from submission to approval Coordinate with legal, regulatory, and QA teams for timely product availability Work with distributors to prepare and submit necessary documentation Monitor regulatory updates and adjust strategies accordingly Identify opportunities for new products or enhancements based on market insights Collaborate with R&D, marketing, and sales to launch new products Oversee product introduction to ensure adoption by distributors and customers Perform additional duties as assigned to support business objectives Travel domestically and internationally as required Bachelor's degree in Business Administration, Marketing, or a related field; MBA or relevant advanced degree preferred 3-6 years of professional experience in sales and marketing, focusing on international markets and distributor management within the medical device industry, particularly ophthalmology Proven experience in contract negotiation with direct distribution Strong leadership and team management skills Excellent communication, negotiation, and interpersonal skills Self-starter who identifies issues, opportunities, and needs independently; takes initiative and executes plans without supervision Strong understanding of product positioning and strategic marketing principles Ability to travel internationally as needed
POSITION SUMMARY :
We are seeking a dynamic and experienced Customer Service, Sales & Marketing Manager to lead our international markets outside of the U.S. and China. The ideal candidate will have 3–6 years of experience in sales and marketing, with a proven track record in contract negotiations. Experience in the ophthalmic surgical device industry is preferred but not required.
ESSENTIAL FUNCTIONS :
Sales, Marketing, and Administrative Support
- Serve as the primary point of Sales & Marketing
- Manage trade show logistics, booth setup, and marketing materials
- Process orders and coordinate shipments
- Handle customer complaints and issue resolution
- Maintain and assist with global price lists
- Collect and apply customer payments
- Conduct distributor and post-market surveys
- Assist in distributor selection
- Follow up on sales leads and explore social media to increase brand awareness
- Analyze revenue trends and support reporting
- Contribute broadly to sales, marketing, and administrative operations
Distributor Network Expansion
Channel Management
Regulatory Compliance and Product Registration
Product Line Expansion and Modification
Other Responsibilities
EDUCATION, EXPERIENCE AND SKILLS REQUIRED :
Annual Base Salary : $100,000 – $135,000 DOE (Depending on Experience)
Location : San Leandro, CA (Onsite, Full-time)
Company Website : www.midlabs.com
Employment Type : Full-time
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