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Human Services Quality Assurance Coordinator

Human Services Quality Assurance Coordinator

Palm Beach CountyWest Palm Beach, FL, US
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Performs administrative and training work involving the development, implementation, and oversight of a quality assurance component in Human Services. Establishes and implements a Quality Assurance Casework System for all services provided by the Human and Community Services personnel. Provides individual and group training to employees in practices sufficient to ensure compliance with applicable federal, state, and local casework standards. Coordinates the policy and procedure manual with other operational and budgetary components in relation to spending trends and needs. Updates policies and procedures as needed; maintains timely and accurate entry / update of vendor information in the Homeless Management Information System and in-house Human Services database. Authors / compiles written reports regarding quality assurance issues, corrective actions, all monitoring activities, findings / recommendations, and submits them to the Operations Manager / Training Coordinator / Division Director as indicated. Work is reviewed through conferences, reports, and program achievements. Works with learning management databases, Artificial Intelligence (AI) technology, or other online training tools. Must be knowledgeable about Quality Assurance / Quality Improvement processes, familiar with local, state, and federal health and human service programs and regulations, and possess training in the social services sector. Also desirable : Training and / or Certification in Results-Oriented Management Accountability (ROMA).

QUALIFICATIONS :

Master’s Degree in Social Work, Education, or related field; minimum of three (3) years of direct training experience in quality assurance casework.

Equivalencies :

1.Related Bachelor’s Degree and five (5) years of related experience

2.Unrelated Bachelor’s Degree and six (6) years of related experience

3.Related Associate’s Degree and seven (7) years of related experience

4.Unrelated Associate’s Degree and eight (8) years of related experience

5.Graduation from high school / equivalent recognized certification and nine (9) years of related experience.

PREFERENCE FOR EXPERIENCE :   Preparing / using human services-related management reports (must specify on application) ; coordinating a policy and procedure manual; using a human services database (must specify on application); writing reports for review and recommendations of corrective action (must specify on application) ; monitoring service activity for federal / state / local grants; using Crystal Reports / Microsoft Power Business Intelligence (BI).

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Quality Assurance Coordinator • West Palm Beach, FL, US