Medical Office Coordinator

Title : Medical Office Coordinator

Department : Healthcare

Location(s) : Ana's Place Shelter (Bronx)

Salary : $27.47 / hr

Position Overview :

Project Renewal's Healthcare Department is seeking a team-oriented, customer-focused, and strong multi-tasker for the Medical Office Coordinator position! Reporting to the Assistant Administrator of Clinic Operations in the Healthcare Department, the Medical Office Coordinator in close collaboration with clinical team members, program and facility staff to ensure that critical administrative and operational needs for the clinic are being met.

Essential Duties & Responsibilities :

Front-desk support :

• Greet current and prospective patients and visitors, and ensuring all incoming inquiries are either addressed or directed to appropriate resources, in a prompt and courteous manner
• Manage clinic's daily appointment schedules across all scheduled providers within the electronic health record (EHR) system, including scheduling of onsite and tele-health appointments and ensuring open slots and schedule blocks are entered and updated accordingly
• Ensure clinic team is promptly informed of changes to clinic's appointment schedules related to cancellations, early arrival and delays
• Facilitates the registration process of new and establish patients by inputting demographic and insurance information into the EHR, ensure all required documents are completed and collect any other data required by federal, state, or contract agencies.
• Ensures accuracy of all patient and visit data each day, verifying patient demographics, insurance, homeless status, and visit status daily.
• Process patient insurance information and conduct eligibility using ePACES and other payor-based portals.
• Explains and reviews the sliding fee discount program (SFDP) with the patient to determine the fee for service based on sliding fee schedule. Updates sliding fee information annually.
• Scans all required documents into the EHR.
• Facilitates visit check out (i.e., scheduling follow-up and specialty appointments).
• Review incoming mail and correspondence and process in accordance with policies and procedures

Coordination of Care :

In collaboration with clinic team members :

Clinical facility :

Qualifications :

Minimum Qualifications

Preferred Qualifications