Content Developer

Department : SWA University

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description :

This Content Developer plays a key role in designing and delivering impactful learning solutions through Southwest University, and they'll have a specialized focus on Ground Operations and Customer Accessibility learning development. Using expertise in development tools, visual communication, and emerging learning technologies, this role creates engaging, accurate, and scalable training content tailored to diverse audiences. By collaborating closely with subject matter experts and stakeholders, the Content Developer ensures materials reflect Southwest's standards and Culture while driving measurable improvements in performance. With a focus on quality, innovation, and timely execution, this role helps foster a learning environment that supports operational excellence and a world-class Customer experience.

Additional details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities :

• Develops effective and engaging learning content using industry-leading development tools.
• Responsible for creating and maintaining all learning material for a specific Customer, and can include online learning, classroom curriculum, job aids, simulations, graphics and performance support tools.
• Work closely with Subject Matter Experts to gather project requirements and ensure the accuracy of the content.
• Plan and estimate project timelines prior to starting their work.
• Build and strengthen relationships with internal and external Southwest University Customers to understand the target audience's needs, what they value, and what works best for them.
• Balance multiple projects at a time to scope projects effectively, meet milestones and target timelines
• Provide support and fosters collaboration among Team Members, ensuring seamless project execution and achieving collective success
• Develop in an agile environment and stay adaptable to change.
• Conduct quality assurance and testing of the learning content they create. They review the content for accuracy, functionality, and visual appeal, ensuring it meets the established standards and guidelines. They may also conduct user or field testing to gather feedback from stakeholders to make improvements and refinements.
• Design assessments and evaluation methods to measure the effectiveness of the learning experiences.
• Create storyboards, prototypes, and mockups to visualize and communicate the Learning Experience.

Knowledge, Skills, and Abilities :

Education

Experience

Learning and development practices

Physical Abilities

Other Qualifications

Pay & Benefits

Benefits you'll love

Southwest Airlines is an Equal Opportunity Employer.

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