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Associate Account Manager
Associate Account ManagerBrightView Landscapes • Laurel, MD, US
Associate Account Manager

Associate Account Manager

BrightView Landscapes • Laurel, MD, US
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Description

The Best Teams are Created and Maintained Here.

Job Summary

  • The Associate Account Manager (AAM) serves as the primary contact for BrightView clients. This role builds and sustains long-term relationships, focusing on both client retention and ancillary sales. The Associate Account Manager works with clients within the Senior Account Manager’s portfolio.

Duties and Responsibilities :

  • Develop and maintain long-term relationships with customers
  • Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
  • Lead and facilitate or assist in the resolution of customer problems or concerns
  • Proactively present site enhancement ideas to existing customers
  • Ensure renewals of each assigned account within the customer portfolio
  • Identify and pursue opportunities to sell ancillary services
  • Generate referrals from existing client base and communicate with Business Developer
  • Develop accurate estimates and takeoffs for both new and existing clients as needed
  • Manage service delivery to the specified scope of work
  • Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
  • Participate in branch meetings and assist the Senior Account Manager in overall leadership of the client service team
  • Maintain satisfactory accounts receivable levels
  • Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information
  • Perform additional duties as assigned by the Branch Manager

    • Education and Experience :

  • Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry
  • 1 year of supervisory experience in the landscape or service industry

    • Physical Demands / Requirements :

  • Operation of a computer and other office equipment / system, such as a laptop, cell phone, and sales and operational programs / tools
  • Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
  • Customarily and regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts for BrightView’s services
  • Ability to travel by car, train, and plane
  • Position needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hours

    • Work Environment :

  • Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week
  • Field-based position, a combination of office and customer-facing

    • BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

    This job description is subject to change at any time.

    Compensation Pay Range :

    60,000 - 70,000

    BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and / or sick leave, tuition reimbursement, and / or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process .

    It’s Not Just a Team. It’s One BrightView.

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    Associate Account Manager • Laurel, MD, US

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