Field Technician
We're seeking an Field Technician in Nashville, TN who will play a critical role in growing and developing our operational and install processes. The field technician goes out to do all service and will help with installations. They must be comfortable with heights and have previous installation experience working with installing windows on non-new construction homes. They must be able to drive the work vehicle and know how to work with difficult customers.
Core Role Responsibilities
- Visit residential customer sites to measure each window, door, sliding glass door opening as needed
- Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements
- Support pricing process by providing accurate measurements and assessments for labor / materials
- Review installation project / process with customers
- Anticipate roadblocks that could impact customer expectations, job costs and / or code performance; recommend solutions
- Execute change order specifications
- Maintain service parts inventory and equipment
- Complete service assessments; identify needed services, materials, and labor to relevant stakeholders
- Fulfill service appointment specifications
- Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques.
- Maintain proficiency to do all tasks of the position.
- Maintain a substantive knowledge of product, install techniques, and construction basics
- Maintaining a driving record that meets company's insurance standards
- Ability to use an extension ladder in a safe manner to measure windows and perform services
- Must be able to pass EPA certification and follow EPA Regulations
- Knowledge of local permit / license / historical / HOA requirements
Basic Qualifications
High School Diploma, GED, or equivalent2+ years professional experience measuring replacement windows2+ years professional experience installing / repairing windows, roofing, siding, and related home improvement projectsValid Driver's LicenseConstruction and home remodeling backgroundWorking with Vinyl / Impact / Aluminum windowsLongevity at previous rolesPreferred Qualifications
Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferredCapability to navigate various applications on an iPadCustomer-centric mindsetSuperior time and project management skillsAbility to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)$33 - $33 an hour
What We Offer :
Competitive pay and performance-based bonus opportunities
Full benefits package including medical, dental, vision, life, and 401(k) retirement options
Paid time off
Growth opportunities within a rapidly expanding company
A supportive team culture where your contributions matter and craftsmanship is celebrated
Training to help you succeed from Day One
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team one that makes good decisions, drives innovation, and delivers better business results.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.