Front Office Supervisor

The Company operates 24 hours a day and 7 days a week so operational demands require variations in shift days starting and ending times and hours worked in a week.

Wurzak Hotel Group is looking for an experienced Front Office Supervisor to support the Front Desk department at our gorgeous property HOME2 Suites Philadelphia Convention Center located at 1200 Arch Street across from the Reading Terminal Market and steps away from the Philadelphia Convention Center.

The Front Desk Supervisor will directly supervise all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk reservations guest services and telephone areas. May prepare monthly reports and may prepare a budget for front office department.

Essential Functions

• Train cross-train and retrain all front office personnel.
• Participate in the selection of front office personnel.
• Schedule the front office staff.
• Supervise workload during shifts.
• Evaluate the job performance of each front office employee.
• Maintain working relationships and communicate with all departments.
• Maintain master key control.
• Verify that accurate room status information is maintained and properly communicated.
• Resolve guest problems quickly efficiently and courteously.
• Update group information. Maintain monitor and prepare group requirements. Relay information to appropriate personnel.
• Review and complete credit limit report.
• Work within the allocated budget for the front office.
• Receive information from the previous shift manger and pass on pertinent details to the oncoming Supervisor.
• Check cashiers in and out and verify banks and deposits at the end of each shift.
• Enforce all cash-handling check-cashing and credit policies.
• Prepare performance reports related to front office.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system.
• Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
• Ensure that employees are at all times attentive friendly helpful and courteous to all guests Supervisors and other employees.
• Monitor all V.I.P. guests and requests.
• Maintain required pars of all front office and stationary supplies.
• On time and at work when scheduled and in proper uniform.
• Perform special projects and other responsibilities as assigned.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Ensure maintenance problems are promptly reported through proper channels.
• Write shift reports including reports on any incidents of theft accidents or injuries when assigned.
• Check with Supervisor / supervisor before leaving work area for any reason.
• Any other tasks / duties as requested by management.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge skills and abilities cited below.

Education and Experience

Skills and Abilities

Working Conditions & Physical Effort

Work is normally performed in an interior hotel environment. While performing job duties the associate speaks listens completes documents processes request and operates office equipment such as a telephone calculator computer copier and fax. Physical requirements include extended periods of standing and / or walking bending reaching pulling pushing kneeling and lifting up to 50 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.

Our Perks

Who we are :

Wurzak Hotel Group (WHG) is a Philadelphia-basedowner developer and operator of premium branded full-service extended stay and focus service core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.

WHGhas earned and maintainsits competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovationtight focus on the operational details and uncompromised guest Hotel Group has a proven record of accomplishment of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the regions top hospitality companies.

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination based on someones race gender disability or any other basis protected under federal state or local laws.

EEO m / f / d / h

Required Experience :

Manager

Key Skills

ENT,Electronic Security,Access Control System,Accounting & Finance,Cardiac,Food & Beverage

Employment Type : Full-Time

Experience : years

Vacancy : 1