People Operations Manager

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency serving clients in various industries including financial services technology new & traditional media aerospace healthcare and professional services. FIRST has received numerous accolades including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer named Top Agency of the Year 2024 by Event Marketer highlighted as a Global Agency of the Year over 100 Employees by C&IT and listed among the 200 Top Marketing Agencies in& 2022 by Chief Marketer.

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What You Would Get To Do :

The People Operations Manager is responsible for overseeing improving and executing people operations activities across the Americas region while ensuring alignment with global standards. This role focuses on driving operational excellence through compliance process improvement and automation.

The role will hold responsibility for all people operations activities within Americas region and provides critical oversight for all global locations and employees for the full employee lifecycle. This includes onboarding background checks employment changes payroll and benefits administration leave management and offboarding. This position requires both strategic oversight and hands-on execution balancing long-term improvements with day-to-day administration.

This role will also serve as a key escalation point for the People & Culture Coordinators providing guidance and support to resolve complex issues and the position will contribute to global projects and provide support to EMEA and APAC regions as needed.

Your Contributions

• Oversee onboarding background checks employment changes offboarding and other employee lifecycle processes across the Americas region ensuring all documentation stays compliant and up to date.
• Serve as an escalation point for employee queries
• Collaborate with global People Operations teams to deliver a consistent employee experience across all regions
• Responsibility for thorough checks / audits on payroll
• Oversight of accurate documentation for all changes to occur in a timely manner
• Continuously review and enhance procedures relating to the employee lifecycle with a global focus ensuring full compliance within the Americas region.
• Re-engineer and improve people policies with a primary focus on the Americas region to increase efficiency and enhance the employee experience.
• Lead the successful implementation rollout and communication of all policy changes within region to ensure clear understanding and adoption across the organization
• Oversee administration of US benefits and leave programs in collaboration with the external partners ensuring compliance with federal state and local employment requirements
• Ensure accurate processing of employee benefits changes and leave requests
• Proactively evaluate and enhance people processes to improve accuracy reliability and efficiency.
• Measure impact using system data and employee feedback to ensure initiatives deliver positive results.
• Act as a trusted partner to stakeholders across the business balancing operational excellence with employee-centric outcomes.
• Monitor benefits and leave trends identifying areas for process improvements to share with Senior Manager - Benefits Administration to help drive improvements.

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role please apply - we would love to see how you could fit at First.

At FIRST we believe that our success is driven by the passion creativity and commitment of our teams. Thats why we offer a range of benefits and perks to support your personal and professional growth

United States Residents : The base pay for this position ranges from $90000.00 - $115000.00. This role is also eligible for an annual discretionary bonus.

Please note the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training.

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FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability sexual orientation gender identity and / or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. We stand firm : FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role please get in touch to discuss adjustments or other suitable roles.

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 90000 - 115000