Desktop Support TechnicianYochana • Chattanooga, TN, United States
Desktop Support Technician
Yochana • Chattanooga, TN, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionTroubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user's environment Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements. Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites; Coordinate, plan, and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party); and Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance. Recrate and document the processes to enable IMAC execution for each Software and / or Equipment Component, and obtain Customer's approval for such processes and documentation; Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software. This list may change from time to time and should be updated on a regular basis; Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately; Coordinate and communicate with designated Customer personnel or other Third Parties, concerning scheduling and requirements so as to minimize the impact on Authorized Users; conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location(s); Coordinate any physical space requirements as determined during the Site survey review; Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC; Confirm the new and / or existing Configuration of the Equipment and Software associated with performing the IMAC. Confirm that the installation and / or de-installation procedures associated with performing the IMAC are valid for execution of this IMAC, including Backup, contingency, and test procedures; Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location; Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT Cancel Network Transport Services that are no longer required after completing the IMACD
Role : Deskside Services
Location : Chattanooga, Tennessee
Relevant Experience : 3 Years minimum
Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)
Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,
Video Conference Rooms Devices (Audio & Video)
Tools : Windows OS, MS Office, O365, Mac OS (preferred)
Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)
Others : Excellent Communication - soft skills (read, write & speak)
Skillset
- Ability to perform On-Call Support during Off-Office hours (5 : 00 PM to 8 : 00 AM), Sat / Sun and Public Holiday in case of P1 / P2 Ticket or any scheduled activity. (Overtime will be taken care).
- Travel to the Near By Site in case of a need (Mileage will be taken care).
- Work from Office on Daily (No WFH)
- Ability to disconnect / reconnect computer workstations, peripherals, and phone equipment
- Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
- Ability to move / lift / carry up 50 lbs of weight
- Safely move equipment point to point using wheeled carts and vehicles
- IMACD & Asset Inventory experience
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
- Ability to use remote desktop connectivity applications
- Working knowledge of imaging utilities such as Ghost, SCCM, etc
- Delivery and setup of PC equipment to end-users.
- Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
- Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
- Demonstrated proficiency in Microsoft OS and Microsoft application.
- Demonstrated proficiency for installation of desktop software and troubleshoot
- Working knowledge of Microsoft Active Directory and GPO
- Strong customer service skills
- Strong troubleshooting skills
- Significant, demonstrated experience with Microsoft Windows operating systems
- Clients : Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
- Servers : 2012, 2008 r2, 2008, 2003, 2000
- Functionally capable with Apple OS X
- Advanced troubleshooting skills with hard drive encryption software
- Advanced level skills in the Microsoft Office Suite :
- Word, Excel, PowerPoint, Outlook configuration issues with Exchange
- Strong client-side remote access troubleshooting skills
- Demonstrate strong skills supporting printers in an enterprise environment
- Advanced knowledge of client-side management tools - Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
- Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
- Strong software installation and support skills
- Disciplined, systematic problem solving skills required
The Technician need to have experience in IMACD tasks listed below
(IMACD = Install Move Add Change Dispose )
serp_jobs.job_alerts.create_a_job
Desktop Support Technician • Chattanooga, TN, United States
Job_description.internal_linking.related_jobs
A company is looking for a Bilingual Associate Customer Support Technician.Key Responsibilities Answer real-time customer inquiries via phone, email, or chat regarding software issues Triage and...serp_jobs.internal_linking.show_more
Are you seeking a growth opportunity as a Service Technician or Service Apprentice? Do you seek a company in which to build a career that offers stability? Do you want to work daily in the LaFayett...serp_jobs.internal_linking.show_more
We believe talent deserves a human touch.Your application will be read by an actual person who's excited to discover the real you.
MCA, a New Charter Technologies company, is seeking an IT Depot Tec...serp_jobs.internal_linking.show_more
Mercor is recruiting • •Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector • • as independent contractors working on a research project • •for one of ...serp_jobs.internal_linking.show_more
One (1) or more years experience as a full-time professional in the field of information technology with a strong grasp of computer hardware and software fundamentals.
Excellent interpersonal commun...serp_jobs.internal_linking.show_more
A Hardware Microsoft (preferred) ITIL (Preferred) CCNA (preferred).PC (Desktop Laptop) Tablet (Windows Apple Android) Printers (Network Desk) Smart Phones Desk Phones.
Video Conference Rooms Device...serp_jobs.internal_linking.show_more
We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income.
You’ll explore proven side-hustle models, try them out, and find...serp_jobs.internal_linking.show_more
The Service Desk is the central point of contact for all IT-related incidents and service requests.The Client Services Technician provides first-line support for all staff and students at the Unive...serp_jobs.internal_linking.show_more
We believe talent deserves a human touch.Your application will be read by an actual person who's excited to discover the real you.
MCA, a New Charter Technologies company, is seeking an IT Depot Tec...serp_jobs.internal_linking.show_more
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients.
Headquartered in Billerica, MA; we provide infrastructure services an...serp_jobs.internal_linking.show_more
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a var...serp_jobs.internal_linking.show_more
The Desktop Technician III will be the main technical resource for the Field Services team and also responsible to working with other teams to resolve issues.
Other main duties will be mentoring of ...serp_jobs.internal_linking.show_more
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories.
If you love working on computers and want to g...serp_jobs.internal_linking.show_more
What is Uber? Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.
Driving with Uber allows you to earn quick cash while maintaining ...serp_jobs.internal_linking.show_more
Chattanooga, Tennessee, USA, 37405.Join Komatsu and Be Part of Something Big!.We are pleased to announce an exceptional career opportunity for a Senior IT Desktop Support Technician to join our est...serp_jobs.internal_linking.show_more
On-Call IT Field Technician – PC, Mac, Printer & Scanner Support.Cities (Local, Onsite Support).Flexible – You accept jobs based on your availability.
You’ll join our technician network and receive ...serp_jobs.internal_linking.show_more
Bilingual Customer Support Technician
VirtualVocations • Chattanooga, Tennessee, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Service Technician (Dynamic team seeks Service Technicians or Apprentices looking for upper tier pay / benefits and stability)
Blossman Gas • LaFayette, GA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
IT Depot Technician
Mike Collins and Associates • Chattanooga, TN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Remote Computer User Support Specialists (Professional, Scientific, and Technical Services) - AI Trainer ($60-$110 per hour)
Mercor • Chattanooga, Tennessee, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
PC Tech
Globalchannelmanagement • Chattanooga, Tennessee, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Deskside Services
Noblesoft Technologies • Chattanooga, Tennessee, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Side Hustle Coordinator (Part-Time Remote)
Finance Buzz • La Fayette, Georgia, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time +2
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Client Services Technician, Information Technology
University of Tennessee • Chattanooga, Tennessee, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
IT Depot Technician
New Charter Technologies LLC • Chattanooga, TN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Dynamic PC Support Techician
Worldwide TechServices • Chattanooga, TN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Delivery Driver - Sign Up and Start Earning
DoorDash • Soddy-Daisy, TN, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Desktop Technician III - Full Time
Medicine Journal • Chattanooga, TN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Computer Field Technician
BC Tech Pro • Chattanooga, TN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Drive with Uber for weekend cash
Uber • Mount Carmel, Georgia, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Sr. Desktop Support Technician
Komatsu • Chattanooga, TN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
On-Call IT Field Technician - Chattanooga, TN
Geeks on Site • Chattanooga, TN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted