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W2 Contract Req: ServiceNow CMDB/Discovery SME (Hybrid/Remote/Columbus, OH)
W2 Contract Req: ServiceNow CMDB/Discovery SME (Hybrid/Remote/Columbus, OH)TRIMAH TECHNOLOGIES LLC • Dayton, OH, United States
W2 Contract Req : ServiceNow CMDB / Discovery SME (Hybrid / Remote / Columbus, OH)

W2 Contract Req : ServiceNow CMDB / Discovery SME (Hybrid / Remote / Columbus, OH)

TRIMAH TECHNOLOGIES LLC • Dayton, OH, United States
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Job Title : ServiceNow CMDB / Discovery SME

Work Location : Remote / USA . Candidates MUST be located in one of the following states : Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia, or West Virginia

Position Type : Contract (Potentially CTH)

Contract Duration : 6 Months

Citizenship : GC / USC

ServiceNow CMDB / Discovery SME

Key Takeaways

  • Core Skill : A hands-on ServiceNow Discovery SME, not a developer.

Candidates must have owned Discovery BAU (Business As Usual) operations.

  • Primary Focus : BAU operations (e.g., fixing duplicates, fine-tuning patterns) and expanding discovery to new areas like AWS.
  • Future Driver : The role is critical for 2026 CSDM 4.0 adoption, which requires a robust, accurate CMDB built by Discovery.

    • REQUIRED SKILLS

  • 4+ years CMDB experience, including ITIL / ITSM and Discovery support.
  • 4+ years’ experience in collaborating with stakeholders to capture ITSM requirements.
  • 4+ years ServiceNow development experience preferred.
  • In addition to any experience required above, 7 years of relevant work experience required.
  • Ability to write and optimize JavaScript-based scripts within ServiceNow Discovery to process and populate Configuration Items (CIs).
  • Strong knowledge of process design, development, and support
  • In depth experience managing organizational needs, documenting, and mapping business processes.
  • Hands-on Experience in CSDM (Common Service Data Model) Implementation & Business Process Architecture & Mapping with Technical and Business Service structure.
  • Proven experience identifying improvement opportunities through the analysis and creations of process audits.
  • Progressive experience in managing enterprise-class continual IT process improvement
  • Champion quality standards and ensuring compliance across all operational teams
  • Workflow and Process development expert
  • Extensive process integration knowledge and experience preferred.
  • Knowledge of business system interactions, infrastructure dependencies, system controls, monitoring associated with service delivery.
  • Self‐directed and dependable to produce high‐quality work in a timely manner.
  • Bring strong technical decision‐making skills to the team.
  • Effectively communicate appropriately through verbal and written channels
  • ServiceNow On-Prem experience preferred.
  • ITIL Foundations V3 / V4 Certified

    • Basic Qualifications

    Education : Bachelor's degree in computer science, information systems, business, or related field of study; Or associate’s degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma / GED with 4 years of relevant work experience.

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