ERP PROGRAMMER / ANALYST - ServiceNow

ERP Programmer / Analyst Sr

The ERP Programmer / Analyst Sr :

Provides advanced-level programming and systems analysis support for a broad array of strategic / tactical projects as assigned. Participates in all areas of project life cycle, including : project definition, project estimating, systems design, computer programming, systems implementation, maintenance, upgrades, and documentation. Particular emphasis is placed on the implementation of integrated hospital / corporate computer systems. Functionally provides technical guidance to entry- and intermediate-level programming staff Acts as leader and coordinator of team assignments and goals Has no administrative supervisory responsibility Is free to interact within general guidelines in a broad scope of responsibility to recommend, design, develop, and implement information systems that meet departmental objectives within functional area of responsibility Is required to draw upon his / her practical experience, and demonstrate development of extensive operational technical knowledge as well as advanced knowledge in developing business relationships and partnerships Demonstrates the ability to integrate advanced technical skills with knowledge of the business to provide effective information systems solutions Demonstrates the ability to handle all activities of developing an information system, from initial project review and scope definition to final systems implementation, with only minor supervision and direction Will respond to the software malfunctions of assigned systems and provide support and assistance to operations and users to correct and avoid future recurrence of production application problems

Education : Associate Degree w / 6+ years job experience & 3 years ERP experience required. or Bachelor Degree w / 4+ years job experience & 2 years ERP experience required. IT area of study or related area required. Related areas of study include Nursing, Medical Technology, Radiology, Mathematics, Engineering, Biomedical Engineering, Laboratory, Pharmacy, or Medicine. Certification : Project Management Certification is preferred

Experience : Please see the experience requirements located in the education section. Requires knowledge of the Microsoft Office Suite of applications, and good analytical and documentation skills

Skills / Other :

• Demonstrated ability to technically contribute as a team member to strategic and tactical projects
• Employee possesses knowledge and ability to accept independent responsibility to lead tactical projects of advanced complexity
• Proven analytical and problem-solving skills
• Proven organizational skills and ability to perform multiple tasks simultaneously
• Proven effective interpersonal and communication skills when interacting with technical staff, management, customers, vendors, other employees, physicians, patients, and visitors
• Proven verbal and written communication skills
• Competencies Required :
• Specific Competencies :
• Provides a senior level of application / network / server / AS400 / Mainframe / etc. troubleshooting by the following :
• Knows the application platform and database for each application supported
• Demonstrates the ability to use remote control software (i.e. PCAnywhere, Proxy, etc.) to aid application issue resolution
• Knows where and what to look for when monitoring the application on a server to verify a backup was done
• Demonstrates an understanding of Active Directory (AD) for those applications that use AD for security
• Knows, understands and provides input to the Disaster Recovery plan for each application he / she supports
• Monitors Information Systems operating parameters for compliance guidelines
• Implements and maintains notification process / procedures for equipment failures and performance degrading situations
• Maintains service recovery procedures