German Speaking Tier 1 Support Agent

German Speaking Tier 1 Support Agent

Patrique Mercier Recruitment ES is pleased to offer an exciting opportunity for a German Speaking Tier 1 Support Agent. If you have a passion for technology and a commitment to providing excellent customer service, this role may be a great fit for you!

In this position, you will be the first point of contact for our German-speaking customers, assisting them with inquiries and resolving any technical issues they face with our products and services. Your customer-focused approach will be essential to ensuring a positive and efficient support experience.

Your Responsibilities

Deliver outstanding support to German-speaking customers through phone, email, and chat communication channels.

Diagnose and troubleshoot technical issues and provide clear solutions.

Help customers understand product features and guide them in using our services effectively.

Document customer interactions and resolutions for future reference in our support system.

Work collaboratively with team members to escalate and resolve complex issues.

Engage in ongoing training to keep up-to-date with product knowledge and customer service best practices.