Business Analyst

Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities working with police departments and municipalities to install over 4000 red-light speed and school bus stop arm safety cameras across North America. We are also creating smart roadways serving the worlds largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems processing nearly 165 million transactions each year across 50 individual tolling authorities.

Culture

Verra Mobility Corporation is a rapidly-growing entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core valuesDo Whats Right Lead with Grace Win Together and Own Itin everything it does for its customers and team members. The company seeks to grow aggressively both organically and through acquisition to continue to be the undisputed market leader with these five core competencies : bias for action customer focus teamwork drive for results and commitment to excellence.

Position Overview :

This role is a part of the Verra Command Center team or VCC which is responsible for remote technical support and oversight of roadside monitoring and enforcement implementations across the United States and parts of Canada. VCC is a 24-hour 7 day a week operation that works to ensure enforcement sites are up operating and working for our government clients. We work to provide fast and reliable troubleshooting and monitoring for all devices that fall into our Business Analyst is a vital member of the Verra Command Center (VCC) team responsible for gathering analyzing and documenting business requirementsto support the development of engineering solutions. This role ensures that automation integrations and platform enhancements align with business objectives and operational needs. The Business Analyst acts as the primary liaison between stakeholders and the engineering team ensuring requirements are well understood solutions are properly scoped and deliverables achieve the intended outcomes. The Business Analyst contributes to improving efficiency streamlining processes and enabling engineering teams to deliver scalable high-quality solutions that enhance roadside operations and customer satisfaction

Essential Responsibilities :

• Requirements Gathering : Partner with Operations Technicians Supervisors Account Managers and Customer Service Specialists to capture and document detailed business requirements.
• Business Process Analysis : Evaluate current operational processes identify gaps or inefficiencies and propose improvements supported through engineering solutions.
• Documentation : Develop and maintain Business Requirement Documents (BRDs) functional specifications workflows and user stories to guide engineering initiatives.
• Stakeholder Collaboration : Serve as a bridge between business teams and engineers ensuring that project scope priorities and deliverables remain aligned.
• Testing & Validation : Support the creation of test plans and participate in User Acceptance Testing (UAT) to confirm that engineering solutions meet business needs.
• Project Participation : Assist in project planning and tracking ensuring requirements are delivered on time and to specification.
• Change Management Support : Develop user guides process documentation and training materials to support adoption of new tools and processes.
• Continuous Improvement : Recommend best practices for requirements gathering solution design and stakeholder engagement.
• Agile Participation : Contribute to stand-ups backlog sessions and sprint planning to align requirements with engineering development cycles.
• Reporting : Provide regular updates to management on requirement progress business impact and project alignment with KPIs.
• Perform other duties and special projects as assigned.
• Successful completion of the Nlets fingerprinting background assessment.
• Must be located in Phoenix Arizona and will to work a hybrid model.

Qualifications :

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values :

With your explicit consent which you provided as part of the application process we will retain candidate personal data solely for the business purpose for which it was no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.

Required Experience :

IC

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full Time

Experience : years

Vacancy : 1