Customer Service Representative II

Your Role & Responsibilities

Job Summary :

The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management : order processing order management order changes cross collaboration required for order fulfillment and leading all order related communication to the customer.

Job Description :

Responsible for efficient and accurate order placement order confirmation via phone email or EDI and timely communication regarding order changes to the customer.

Verifies all shipping billing pricing and purchase order information.

Enters special instructions related to orders customer requests / code maintenance and notes.

Update customer files with quoted pricing new items address changes delivery instructions etc.

Communicate and provide necessary support to sales staff while in the field.

Regularly communicates with internal and external customers on various issues.

Operates as a team member on all data entry and order intake supporting other Customer Service Representatives as necessary.

Audits customer purchase orders for pricing quantity terms of sale requested ETA (if applicable) carrier special shipping instructions and double-checking others orders.

Documents and resolves customer complaints.

Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.

Responsible for Compliance Regulations and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety Quality and Regulatory expectations along with any other relevant company policies and procedures.

Your Profile

Education and Experience :

2 years of experience in Customer Service or similar discipline.

Chemical Distribution or Manufacturing is a plus.

Must have the capacity to problem solve work independently and consistently demonstrate strong listening speaking and decision-making skills.

Excellent interpersonal skills with a passion for collaboration.

Skilled at working in a fast-paced deadline-driven environment to prioritize heavy workload and multitasking.

Dedication to teamwork customer satisfaction and results.

Excellent written / oral communication skills.

Willingness to work overtime have on-call hours or work after hours.

Keeping calm when on customer calls.

Experience with Microsoft Office Suite ERP / CRM systems and team collaboration tools.

Our Offer

We aim to create an environment where the best people want to work where they can turn their passion into their job and realize their full potential.

Individual development on-the-job training and development programs designed to help our employees grow in their careers.

Paid parental leave

Education assistance program

Employee assistance program

Various healthcare plan options as well as 401(k)

We look forward receiving your application.

Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal state or local law including as applicable applicants actual or perceived race color religion creed sex sexual orientation gender identity or expression (including transgender status) gender (including pregnancy childbirth lactation and related medical condition) genetic information military service national origin ancestry citizenship status age veteran status physical or mental disability protected medical condition as defined by applicable federal state or local law political affiliation marital status membership in an employee organization parental status expunged juvenile record or any other status protected by federal state or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. When completing this application you may exclude information that would disclose or otherwise reference your race religion age sex genetic veteran status disability or any other status protected by federal state or local law. This application is considered current for sixty (60) days only. At the end of this period if you are still interested in employment it will be necessary for you to reapply by completing a new application.

If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at (phone tty fax email etc.).

Brenntag North America Inc. and its subsidiaries use E-Verify a government-run web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information please go to or view the poster at TA Team

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1