A / R Student Financial Services Advisor

Job Summary :

Generates and processes statements, works with several governmental agencies, coordinates collection efforts. Primary contact for all Drury GO students. Explains charges, financial aid, loans and the impact on billing to students.

Explains / administers Nelnet payment plans. Reviews and mails / emails statements to students. Calculates refunds for Drury GO students. Coordinates with local campuses to assist remote students with financial questions and issues.

Collects tuition and other payments from students, parents, and University departments. Enters, edits, and posts monies collected. Prepares daily bank deposit.

Duties / Responsibilities :

This job description is not to be construed as an exhaustive statement of duties or responsibility requirements. Employees may be required to perform other job-related instructions as requested by the supervisor, subject to reasonable accommodation

• Uses communication skills, reasoning, and understanding of payment plans, charges, and financial aid in order to explain to students balances due, payment options, and payment amounts. Determines if a student is eligible for bookstore credit. Explains Nelnet payment plans and collects payments due.
• Receives monies via mail, bank transmittals, or directly from students / parents in the office. Verifies amount of monies collected at point of receipt. Fills change orders for the CX, Bookstore, OFEC and Athletics. Collects gift monies from the Development office.
• Bills multiple government and local agencies for students semester costs.
• Issues Petty Cash Reimbursements. Orders and writes petty cash checks, enters information in to a batch, and balances transactions.
• Uses queries in Jenzabar to apply flags and late fees to delinquent accounts.
• Creates spreadsheets to communicate past due student account information to satellite campuses so that they may facilitate collection efforts locally.
• Processes refunds for Drury GO student groups. Verifies hours enrolled, scans data for charges or adjustments for reasonableness.
• Generates statements for various Accounts Receivable types. Reviews, corrects, and mail statements. Uploads a digital copy of statement to Perceptive Content Imaging Software.
• Creates records of all correspondence connected to past due balances. Prepares and sends unpaid accounts to a professional collection agency. Calculates interest and collection cost. Serves as a Point of Contact for Drury.
• Reviews Drury GO accounts for accuracy, by coordinating with the Registrar's Office, Financial Aid, Drury GO local campus advisors, and Bookstore. Maintains electronic student files of correspondence, statements, and contracts by student.
• Reviews and processes change of status, and other billing adjustments submitted by Registrar and other departments.
• Imports bookstore charges
• Enters and edits journal entries verifying that entries have two approval signatures.
• Pull data for various State and Federal report concerning VA and third party payments.
• Performs other duties as assigned.

Required Skills / Abilities :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. All job requirements listed indicate the minimum knowledge, skills, and / or ability deemed necessary to perform the job proficiently. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience :

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop or kneel. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. The noise level in the work environment is usually quiet.

WORKING AT DU HAS ITS BENEFITS :