Account Manager Allied Universal
Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.
Allied Universal is seeking a professional, clean-cut Account Manager to serve as the direct point of contact for our valued client. This position is responsible for managing all aspects of the security team, including scheduling, training, performance oversight, and ensuring all site operations run smoothly.
Requirements :
- Proven supervisory or management experience
- Excellent communication and organizational skills
- Professional appearance and demeanor
- Ability to build strong client relationships
This is a leadership role where you will have the opportunity to directly influence the success of our security operations and maintain the high standards Allied Universal is known for.
Responsibilities :
Manage scheduling : Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtimeLead and Develop Security Teams : Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relationsEnhance Client Relationships : Serve as the primary point of contact for clients, ensuring high-quality service that protects people and propertyHandle Security Incidents and Emergencies : Respond to escalated issues professionally, coordinating with clients and internal teamsDirect Compliance and Security Operational Excellence : Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)Qualifications (Must Have) :
High school diploma or equivalentLicensing requirements are subject to state and / or local laws and regulations and may be required prior to employmentValid driver's license if driving a company vehicle, or personal vehicle while conducting businessMinimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environmentExperience in leading, developing, and retaining a dynamic team while building positive client relationshipsKnowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordinationProven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient mannerProficiency in web-based applications and computer systems, including Microsoft OfficeAbility to communicate effectively with clients and employees while managing multiple projects and driving operational excellenceFinancial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)Preferred Qualifications (Nice To Have) :
College degree in Business Administration or a law enforcement-related fieldLaw enforcement, military, and / or contract or proprietary security services, or facility management experienceAmerican Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certificationPrevious payroll, billing, or scheduling experienceAptitude with security systems : CCTV, access control, and badge administrationGraduate of certified public safety academy (e.g., Law Enforcement, Firefighter / Paramedic, Corrections Officer)Benefits :
Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company's 401(k) plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law. For more information : www.aus.com
