Business Operations Lead - Virtual Health

Join Our Caring Community

We are seeking a data-driven and detail-oriented Business Operations Lead to join our forming Virtual Clinics Team. This role is critical in driving strategic decision-making, optimizing business performance, and supporting the operational infrastructure that powers our virtual healthcare services.

Key Responsibilities

• Analyze operational processes and performance metrics to identify inefficiencies and opportunities for improvement
• Partner with cross-functional teams to support business initiatives
• Advise senior leaders on launch and scale of new services, partnerships, and markets
• Evaluate and implement tools and systems that enhance operational workflows
• Design and develop dashboards, reports, and key performance indicators to inform leadership decisions
• Assist with financial modeling, budgeting, and forecasting

Required Qualifications

Preferred Qualifications

Additional Information

Remote role with preferred incumbent locations : Boston, MA; Washington, DC for in person meetings. Anticipate less than 10% annual travel. Standard working hours required; 8 : 00 am - 5 : 00 pm; Central or Eastern Time Zones Preferred.

Work at Home Requirements

To ensure Home or Hybrid Home / Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home / Office employees must meet the following criteria : At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home / Office employees with telephone equipment appropriate to meet the business requirements for their position / job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

$115,200 - $158,400 per year

Description of Benefits

Humana offers competitive benefits that support whole-person well-being. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off, disability, life insurance, and many other opportunities.

Application Deadline

01-16-2026

About Us

About CenterWell Senior Primary Care : CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being.

About CenterWell, a Humana company : CenterWell creates experiences that put patients at the center. As part of Humana Inc., CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion.