Director of Revenue

Company Overview

Chipply is the industry’s preferred web store platform that gives the power to team dealers, custom apparel decorators, & corporate suppliers to launch online stores with confidence and grow their GMV efficiently.

Primary Purpose and Function

We are seeking a results-driven Director of Revenue to guide our Sales team in acquiring and growing customers through the Chipply platform and proven best practices. In close collaboration with the SVP of Sales, this role holds shared responsibility for the customer journey, driving strategies that foster growth, retention, and long-term loyalty. Reporting directly to the CEO, the Director of Revenue ensures sales strategies are effectively executed to achieve revenue goals.

Responsibilities

Overall / Cross-Functional / Strategic :

• Manage the customer journey, including operationalizing strategies, creating better cross-functional collaboration, and owning the productivity model (i.e., leads / customers / sales reps need to achieve revenue targets) with the end goal of improving the speed, conversion rates, and revenue realized from each step in the journey (lead to customer advocate).
• Architect the go-to-market process, hire, coach, and motivate the team, implement the plan and related systems / processes, and hold the team accountable for the results.
• Create data definitions across the customer journey and ensure that all teams use the same, valid data to make informed decisions.
• Optimize all revenue streams, including growing new logo sales and account growth / expansion (i.e., increased GMV processed through Chipply).
• Partner with the Executive Team to drive effective forecasting processes and align the go-to-market teams to broader financial objectives.
• Leverage internal and external data to identify trends / opportunities and translate them into actionable guidance to accelerate growth.
• Collaborate with the product team to define requirements needed to execute on growth objectives.
• Partner with Marketing to create timely and effective demand generation and customer marketing messaging.
• Reinforce a strong customer-centric culture across all go-to-market teams and provide strategic support in helping the team leverage our strong customer relationships into new business (e.g., referrals).
• Travel as necessary for trade shows, sales events, or customer meetings (estimated 5-10% of time).

Sales Representatives / Account Management :

Onboarding & Support :

Requirements

Knowledge, Experience, and Skills

Benefits

Company Benefits

Chipply is committed to being an equal-opportunity workplace and an affirmative-action employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.