Communications Specialist

Salary : $27.83 - $35.17 Hourly

Location : 295 Church St SE Salem, OR

Job Type : Fulltime-Career

Job Number : 25-0395-05

Department : Fire Department

Opening Date : 10 / 27 / 2025

Closing Date : 11 / 23 / 2025 11 : 59 PM Pacific

Job Summary

Are you looking for an exciting new career? Working as a Communications Specialist or Dispatcher is not only exciting, it's challenging and rewarding too. The satisfaction you get from providing a service to those in need is priceless.

What makes our team successful?

• Teamwork. Our team relies on each other to get the job done. We work together to provide emergency communication services for over 400,000 residents across three counties.
• Multi-tasking. Our team answers, classifies and prioritizes all 911 and non-emergency calls. We keep caller's calm; dispatch emergency services; and provide assistance, resources or information while operating multiple systems - all at the same time.
• Resiliency . Our team members have the unique ability to maintain composure and adapt quickly while working under pressure through difficult situations- but no one must do it alone. We provide resources and support one another so we can continue to help others. Saving lives starts with us!
• Purpose . Our team makes a difference every day with every call. A career in 911 can be incredibly rewarding and fulfilling. Your Calling Starts Here!

If this sounds like a career you are interested in, follow the steps below .

Complete a City job application.

Review additional resources here.

Complete and pass the Criticall skills test. Links will be sent the week of 11 / 24 / 25 to your emailaddressand you will have 14 days to complete the test once the link has been sent to you.

Fill out the observation form (click on observation form) and attend an observation by 11 / 25 / 25 or must have attended observation within the last three months.

To schedule a time for an observation, email the form to

Complete steps 1-3.

You will be contacted by email to schedule an interview for 12 / 16, 12 / 17 or 12 / 18.

Learn and Grow

You bring your desire to learn, and we'll teach you all you need to know to have a successful career! You will start as a call-taker and follow an established advancement path to become a fully trained dispatcher with the classification Communication Specialist 2 in as little as three years.

Entry Level

Police Radio Qualified Dispatcher

Fire Radio Qualified Dispatcher

What are the minimum qualifications?

What can we offer for all your hard work?

The City of Salem offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education. We encourage you to clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Learn more about Equal Pay.

As a Communications Specialist you will :

Hiring Process Timeline : For detailed information on the hiring process please

CritiCall Link The week of 11 / 25 / 25 (14 days to complete)

ObservationMust be completed by 11 / 25 / 25Interviews12 / 16, 12 / 17 & 12 / 18

Pre-Employment Background Check01 / 20 - 02 / 21

Final Job OffersApril 2026 TBDAcademy StartApril 2026 TBD

Tentative Hire Date : April 2026 (TBD)

Vision and Hearing :

Oregon's minimum standards to work as a Tele-communicator and background can be found in

About us :

Willamette Valley Communications Center (WVCC) is a division of the City of Salem and the Salem Fire Department. WVCC dispatches for 32 Police, Fire, and Medical agencies in Lincoln, Polk, and Marion counties in a 24 / 7, 365-day center.

The City of Salem is the second largest City in the State of Oregon. Located in the lush Willamette Valley, Salem is the capital city of Oregon with a population over 180,000. Centrally located, Salem is 47 miles south of Portland and an hour from the Cascade Mountains to the east and an hour from the ocean beaches to the west. Salem is an exceptional community for living and working with exciting new and comfortable well-established neighborhoods and carefully preserved historic buildings.

A full-service City, Salem has eight primary departments : Community Services, Finance, Fire, Enterprise Services, Legal, Police, Public Works, and Community Planning and Development. Several departments also have functional divisions within their department. The City has five labor unions and employs roughly 1,350 talented and dedicated staff members. The Urban Renewal Agency and the Salem Housing Authority are separate municipal corporations. The Agency contracts with the City for services and the Authority is led by the Housing Administrator within the Community Planning and Development department.

Where can I find out more about the position?

Go to the menu option for Class Specifications and search for

How can I apply?

The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to, and learning from each other, we are better able to serve the community.

To apply, click on the green "Apply" button to complete your application. Hiring managers do not have access to view resumes as part of the application review process, please make sure to include how you meet the qualifications outlined in the class specification in your application.

Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.

If you would like more information about employment at the City of Salem, please visit our website at www.cityofsalem.net / jobs

The listed work examples are illustrative of the classification level and not intended to list all duties typically assigned to this classification. Employees may do all or some of the listed duties, or other related duties. The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. It is as well intended to be compliant with the Americans with Disabilities Act.

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For more information about employment at the City of Salem, please visit our website at

THIS ANNOUNCEMENT IS NOT AN IMPLIED CONTRACT AND MAY BE MODIFIED OR REVOKED WITHOUT NOTICE

For benefits information, please go to :

01

Do you understand that this is a position that requires shift work, including nights, weekends, and holidays?

02

Do you understand that this is a full-time career position?

03

Have you completed and emailed the observation form to WVCCcareers@cityofsalem.net?

04

Did you review the additional resources via this link : https : / / www.cityofsalem.net / government / jobs / become-a-911-call-taker AND the additional information located at the bottom of the job posting?

Required Question