Fraud Analyst

UpholdClearwater, FL, US

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Job Description

Salary : About Uphold

Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking and investments. Offering Consumer Services, Business Services and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries.

Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone.

To learn more about Uphold, please visit https : / / uphold.com.

The opportunity :

As Uphold continues to develop innovative products that serve cryptocurrency customers around the world, risk will increase in complexity and scale. As part of the Fraud Prevention team, the Fraud Analyst will play a critical role in mitigating fraud, connecting with customers who are at risk of fraud, and working with department leadership to report found fraud.

What youll be doing primarily :

Conduct in-depth login, transaction, and alert review and analysis using available systems and resources
Contact members to verify the activity in their accounts
Become a Subject Matter Expert and contact for other departments on fraud-related matters
Keep department leadership informed regarding key fraud issues affecting the organization
Make recommendations for department fraud strategy changes based on the analysis of data.
Collect pertinent investigation information for creating Suspicious Activity Reports
Work with customer banks or banking processors on fraud-related issues

Required qualifications :

2+ years of experience in fraud prevention

Bachelor's degree or equivalent work experience

Experience in reviewing credit card and ACH bank account transactions

Strong problem solving skills

Resourceful and an ability to thrive in fast paced, entrepreneurial environment

Exceptional written and verbal communication

Excellent attention to detail, analytical, problem solving and decision making skills

Ability to work independently and manage multiple priorities with tight deadlines.

Be able to multitask and work well under pressure

Computer literate. Working knowledge of MS Word, Excel

What we have to offer you :

Annual bonus program based on individual, team and company performance.

Home office stipend to support the setup of a productive home office.

Generous PTO, healthcare coverage, and employee assistance programs.

Interesting and fun events and celebrations.

Foodie culture and well-stocked office kitchen.

If this job isnt exactly what you are looking for, visit our careers page to check out all our exciting opportunities.

EEOC Employer

We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better - together.

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Fraud Analyst • Clearwater, FL, US