Partner Account Manager, Residential

Partner Account Manager, Residential

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA.

The Job

As a Partner Account Manager, you will be responsible for managing and growing relationships with top volume Residential Field Service Partners (FSPs), ensuring a best-in-class service delivery experience. You will collaborate closely with Residential Field Service Managers, Onboarding, Dispatch, Compliance, and Procurement teams to support partner performance and engagement. This role reports to the Manager, Partner Account Manager and serves as a key liaison between Omnidian and our FSP network.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you'll be doing :

• Build and maintain strong, collaborative relationships with high-volume residential FSPs.
• Serve as the primary point of contact for partner escalations, communications, and alignment
• Establish structured engagement cadences (e.g., QBRs, check-ins, performance reviews)
• Support Accounts Payable processes, ensuring timely payment escalation and resolution
• Foster mutual growth through transparent and proactive communication
• Monitor KPIs and SLAs (volume capacity, turnaround time, dispatch-to-completion ratios)
• Deliver structured performance reporting and feedback using tools like Salesforce and Sigma
• Partner with RFSMs to address performance gaps and drive improvement plans
• Track key operational metrics (dispatch to accepted, accepted to scheduled, etc.)
• Identify trends to inform strategic partner initiatives
• Collaborate cross-functionally to drive operational efficiencies and partner satisfaction
• Identify and implement efficiency improvements to enhance Field Service Network performance.
• Gather feedback from partners to identify improvement opportunities and implementation strategies.
• Pilot new service strategies to boost partner engagement and performance.

Who You Are

Experience You'll Need

Experience That's a Plus

Logistics

Work-Life & Culture

Grow with Us

$78,200 - $105,800 a year

Midpoint : $92,000

Comprehensive Benefits : We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.

Performance Bonus : Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.

Equity Stake : Join us in shaping the future and be rewarded for your dedication with stock options.

Continuous Growth : Up to $500 annual learning reimbursement because investing in your development is investing in our success.

Committed to Parity : We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.

California-based candidates : To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy.

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.