Patient Access Representative

Where Compassion Meets Innovation and Technology

Thank you for your interest in joining our team! Please review the job information below.

This is not a remote position.

General Purpose of Job :

This position reports to the Central Patient Access Supervisor. This position is responsible for the support functions necessary to accomplishing the objective of the service department at the servicing facility. These include but are not limited to functions under the categories of referral creation, insurance verification, authorization procurement, pre-service patient contact and documentation of actions taken to collect out of pocket expenses. Exercising appropriate age-specific communication skills and safety practice when interacting with customers, patients, and families. Attention to detail is required due to the complex nature of handling multiple specialties at multiple facility locations. These locations include Driscoll Children's Hospital Main Campus, Driscoll Children's Hospital RGV, CPSST locations Laredo, McAllen, Brownsville, Pleasanton, Victoria, Harlingen, and Corpus Christi locations.

Essential Duties and Responsibilities :

• Maintains utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• Adheres and complies with customer service standards and dress code as set forth by the hospital and the department.
• Attention to detail is required due to the complex nature of handling multiple specialties at multiple facility locations. These locations include Driscoll Children's Hospital Main Campus, Driscoll Children's Hospital RGV, CPSST locations Laredo, McAllen, Brownsville, Pleasanton, Victoria, Harlingen, and Corpus Christi locations.

Customer Service Duties :

Patient Accounting Duties :

Quality Assurance Duties :

Patient Financial Duties :

Cashiering Duties :

Education and / or Experience :

High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.