IT Application Specialist

IT Application Specialist

(Atlanta, Full-time, Hybrid)

Fisher Phillips, a premier international labor and employment law firm, is seeking a skilled and experienced IT Application Specialist to join our team. In this essential role, you will contribute to the seamless operation of our services, providing crucial support to our department in delivering exceptional client service and maintaining our commitment to excellence.

Key Responsibilities

Operational

• Provide a phenomenal customer service experience to all internal and external customers.
• Knowledge of trends in technology relating to software applications and cloud services which allow for evaluation and recommendations of applications and cloud services that enhance the firm's services or create efficiencies.
• Assist Technical Support when needed as an escalation point, troubleshooting and resolving application or cloud service issues and providing guidance as needed.
• Coordinate with vendors as needed for implementation and support.
• Perform hands-on-fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Utilize ticketing system to record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Able to develop and interpret technical documentation for training and end user procedures.
• Contribute to knowledge base articles and frequently asked questions resources on company intranet to assist in problem resolution.
• Notify the Director of Technology and Director of Information Security of any security issues as they arise. No concern is too small.
• Conduct installations and updates after hours as required
• Provide after-hours escalation support on a rotation with other members of the Applications Team.

Application Lifecyle Management

Requirements

Qualified applications with arrest or conviction records will be considered for employment in accordance with both the FCO and the California Fair Chance Act (FCA).

Why Join Us

At Fisher Phillips, we recognize that exceptional talent is the foundation of our success, enabling us to deliver outstanding service to both our internal and external clients. Joining our team means collaborating in a professional yet dynamic environment that leverages cutting-edge technology. Our leadership is committed to fostering your professional growth and providing opportunities to challenge yourself in meaningful ways.

We believe in rewarding talent with more than just a competitive salary. Our comprehensive benefits package includes health, dental, and vision insurance, a 401(k) with profit sharing, generous paid time off, and holidays.

Your well-being is our priority. We offer 24 / 7 telehealth services, a variety of wellness programs, and additional optional benefits designed to support your unique lifestyle. At Fisher Phillips, you'll find a workplace that values your health, happiness, and continued professional development.

To learn more about our firm, visit us at www.fisherphillips.com .

Equal Opportunity Employer

Fisher Phillips is committed to providing equal employment opportunities to all employees and

applicants, regardless of race, ethnicity, religion, sex (including related medical conditions), gender, sexual orientation, national origin, citizenship status, veteran status, marital status, pregnancy, age, disability, or any other protected status, in compliance with all applicable laws. The statements in this position description are not necessarily all-inclusive. Additional duties and responsibilities may be assigned, and requirements may vary from time to time. Relocation costs are not covered. We are only accepting direct applicants; third-party recruiters or agencies will not be considered. No phone inquiries, please.

We use an automated employment decision tool ('AEDT') as part of our hiring process to evaluate applicants for [Position Title]. This tool assesses work experience, skills, qualifications, and education relevant to the job description and requirements using machine learning or artificial intelligence. If you are a candidate located in New York City and wish to request an alternative selection process or accommodation, please contact staffrecruiting@fisherphillips.com.