Technical Support Specialist

Technical Support Specialist Hondros College of Nursing Independence, OH

The Technical Support Specialist is a customer-facing position that requires both wide ranging technical support skills and a commitment providing excellent customer service. This role serves as a first-touch response and support for all end users. The technical support specialist provides training to end users, performs diagnosis, troubleshooting, and break-fix support for all desktop platforms. The incumbent oversees setup, configuration, and roll-out of equipment for new users, as well as provides upgrade services and relocation and configuration moves for existing users. Additionally, the technical support specialist recommends, researches, and implements new hardware and software solutions for end users. Detailed communication to management and engineering staff is required. This role works in a team environment supporting applications, development, and production systems operations; and escalates network, server, and application issues to assigned team members.

Responsibilities : End User Support

• Respond to helpdesk tickets and utilize the capabilities of the helpdesk to enter document response data to facilitate future service and allow the development of accurate support metrics
• Diagnose and resolve computer, printer, and other academic and operational hardware issues
• Complete necessary security, program, and other updates
• Escalates issues appropriately
• Diagnose and resolve wired and wireless network issues, including WAN and other connectivity
• Provide basic training use of College-provided technologies and software

End User Support - Students

Network and Network-Based Services Support

General Technology and Project Support

Requirements :

Physical and Mental Requirements :

Physical Requirements : This job requires normal physical mobility, including the ability to sit and stand for extended periods of time, reach with hands and arms, talk and hear. Normal hand-eye coordination; arm, hand and finger dexterity, including the ability to grasp and lift up to 80 pounds, is also required.

Mental Requirements : This job requires the ability to read, recall, write and understand information. This job also requires the ability to work under moderate pressure and to manage multiple tasks concurrently. The ability to perform arithmetic operations quickly and accurately is also required.

Environment : This job requires the ability to work after hours and on weekends, as necessary. This job requires reliable transportation for travel to existing and new campus locations as needed. The job requires the ability to work remotely, which requires a high-speed internet connection and dedicated workspace within the home.

About Us :

Since 2006, Hondros College of Nursing has been graduating high-quality, work-ready nurses who enter the field with exceptional clinical, communication and collaborative skills. Our approach is focused and direct - truly the Better Way to Become a Nurse. Our unique Learn and Earn Ladder approach sets Hondros College of Nursing apart from the typical educational path. After completing one program, students can work as a nurse and earn income before taking the next step - or they can keep progressing through each program to the next level. No matter which route they take, Hondros nurses always receive an unprecedented amount of support in a student-centric, family-like environment. For more information about Hondros College of Nursing, please visit : www.hondros.edu

It is the policy of Hondros College of Nursing to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. Hondros College of Nursing does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.