Public Safety Communications Dispatcher

Salary :

28.06 - $43.22 Hourly Location :

Denton, TX Job Type :

Full-Time Job Number :

25-00092 Department :

Police Division :

Public Safety Communications Opening Date :

05 / 22 / 2025 Closing Date :

9 / 22 / 2025 11 : 59 PM Central FLSA :

Non-Exempt

Summary Depending on the experience and qualifications of the successful candidate, those applicants with more experience will be eligible to hire in at a higher rate that commensurate with their experience.

• APPLICANTS PLEASE NOTE
• Once you've applied and met minimum qualifications, the following steps will be necessary to continue in the hiring process. Preliminary Interview Form Skills Testing Interviews Personal History Statement (25 pages) Background Investigation Polygraph Examination Psychological Evaluation Health Assessment and Drug Screen Responsible for using a computer aided dispatch system to answer all incoming emergency 9-1-1 calls and assisting police, firefighters, paramedics, and animal services officers in their daily tasks. Also responsible for answering incoming administrative lines and giving pre-arrival medical instructions to callers. Essential Functions and Other Important Duties

Essential Functions :

Answers incoming 911, TTY emergency and non-emergency calls. Prioritizes calls and determines proper routing utilizing established guidelines and operating procedures Assigns calls and report numbers Dispatches animal services officers, police officers, firefighters, and ambulance services to calls for service Evaluates information to determine jurisdiction, equipment, and personnel to be dispatched Confirms warrants for internal and external agencies Monitors multiple radio channels and dispatches appropriate public safety personnel. Ensures dispatch of officer requests for back-up or traffic-related assistance, etc. Provides pre-arrival instructions for emergency medical calls and relays vital information to hospital emergency rooms when necessary Maintains the accurate status of each officer on patrol, firefighters, EMS, and animal services personnel, including times in and out of service and locations Documents all 800 MHz radio transmissions Runs wanted and / or stolen checks through the National and Texas computer systems for outstanding warrants or other Information. Confirms and relays information to originating officers Inputs and monitors teletype information, protective orders, and missing person reports from applicable regional, state, and national databases Sends teletypes, which includes entering, clearing, canceling, along with validating computer entries Obtains a variety of information for officers and / or applicable external police agencies, which may include : driver's license information, criminal histories, property information, and / or other related information Maintains familiarity with major streets, public buildings, industrial plants, and the general geographic layout of the City of Denton, Texas including reading and understanding maps Maintains regular and punctual on-site attendance Additional Duties : Performs other duties as assigned Job Requirements

Minimum Qualifications / Acceptable Equivalency :

High School diploma or GED equivalent Must be able to type at least 40 words per minute corrected OR

Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job

Core Competencies :

Ability to communicate effectively both verbally and in writing Ability to form and maintain effective relationships with coworkers and customers Preferences :

Bilingual in Spanish and English Prior experience as a Telecommunicator in a Law Enforcement Center Conditions of Employment :

Must pass a drug test, credit history check, criminal history background check, and social security number verification check Must pass the CritiCall Skills Assessment Must attend and successfully complete in-service training schools Must obtain NCIC Telecommunicator Certification, Emergency Medical Dispatch Certification, TCIC / NCIC Certification and TCOLE Certification within one (1) year of employment. Must have no Class A or Class B misdemeanor convictions in the past (10) years Must have no felony convictions Must pass polygraph exam, psychological exam, and credit check Must pass a hearing test Must pass a typing test with 40 words per minute corrected Must meet civilian hiring standards of the Denton Police Department A personal history statement must be submitted with each application (thorough background check) Must be able to work rotating shifts, nights, weekends, and holidays Please note Public Safety Dispatchers and Non-civil service Fire Department employees that are under the age of 36 at the time they are hired will be placed in the Fire Pension Plan.

Environmental Factors and Conditions / Physical Requirements

Physical Requirements : Overall Strength Demands : The italicized word describes the overall strength demand of the functions performed by the incumbent during a typical workday.

Physical Demand Codes : The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency. Codes for "how often" : Y = Yes N = No E = extensive (100-70%) M = moderate (60-30%) I = infrequent (20-10%) A = almost never ( This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice. ADA / EOE / ADEA E-Verify : The City of Denton participates in the federal E-Verify program in order to verify a new employee's authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S. 01

Do you believe you meet the minimum qualifications as outlined in the job description?

Yes No

Which best describes your highest completed level of education?

High School Diploma or GED Associate Degree or Technical Certification Bachelor's Degree Master's Degree or higher None of the above

This position requires working overtime outside of regular business hours as needed. Can you meet this requirement?

Yes No

How many years of paid, professional-level experience do you have in this field?

Less than 6 months 6 months to less than 1 year 1 year to less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years 5 years to less than 6 years 6 years to less than 7 years 7 years to less than 8 years 8 years to less than 9 years 9 years to less than 10 years 10 years or more

How many words per minute (wpm) are you able to type?

Less than 30 wpm 30-39 wpm 40-49 wpm 50-59 wpm 60+ wpm

Required Question