Intensive Case Manager - Healthy Living

Mission Statement

We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services, training and referral to community resources. Ending homelessness on youth, one family, one individual at a time.

Benefits of working at HELP of Southern Nevada

15 paid Holidays

Birthday Holiday

Paid sick and vacation time

403B

90% of the employee only premium is paid for Medical, Dental, Vision, and Life Insurance

Employee Assistance Program (EAP)

Adult Housing Programs (AHP)

Healthy Living Intensive Case Manager

Hours : Monday - Thursday

Status : Full-Time - Non-Exempt

Reports to : Adult Housing Programs (AHP) Supervisor

About the Department :

The New Beginnings Intensive Case Manager (ICM) provides permanent supportive housing to chronically unhoused adults without children (AWOC). Support participants in overcoming challenges and building a pathway to a better quality of life, foster self-sufficiency, and stability.

Job Summary :

The Healthy Living Intensive Case manager reporting to the AHP Supervisor provides direct intensive case management services to medically fragile, chronically homeless adults.

• Conduct initial interview / intake, and client needs assessments
• Provide case management and supportive services to clients moving into long-term housing, to promote transition from unhoused to residential stability
• Create individualized case plans with each adult member of the household, based on the client's needs, to achieve self-sufficiency
• Review the client's treatment plan monthly, update the client's case plan, and track outcomes
• Connect clients with wrap-around services through other programs offered at HELP, including Workforce Services Job Readiness Workshops, Energy Assistance Program, holiday programs, etc.
• Connect clients with mainstream programs, including but not limited to, Medicare, and SSI / SSDI
• Provide clients with referrals and resources for other social services and partner agencies
• Communicate effectively with individuals from a variety of social, cultural, and economic backgrounds
• Meet with clients monthly and complete income calculations and rent requests before the 1st of the following month
• Conduct weekly / semi-monthly home visits
• Provide transportation to clients to ensure that all appointments are kept
• Enter case notes and services daily into HMIS, reflecting activities of the client's progress
• Attend monthly case conferencing meetings with Managed Care Organization (MCO) to discuss and review client progression
• Always maintain audit-ready files
• Maintain clear boundaries with all clients and providers
• Must never allow your or the organization's ethical standards to be compromised
• Facilitate Life Skills Training sessions for clients on-site 2-3 times per quarter
• Attend meetings and trainings, as required
• All other job-related duties as assigned by management for needs of the business

The ideal candidate will possess the following knowledge, skills, and abilities :

Required Qualifications :

Preferred Qualifications :