Operator, Police Telecommunications

Job Summary

Serve as primary communications contact for Houston Community College (HCC) community and for field officers needing assistance and / or information. Receive, evaluate, and disseminate security information. Maintain accurate and up to date police and security report files, including the handling of highly sensitive and confidential information. This position is licensed and regulated by the Texas Commission on Law Enforcement (TCOLE) and the Texas Department of Public Safety (DPS).

The HCC Police Dispatch center operates 24-hours, 7 days a week. Individuals hired for this position are required to work any assigned shift including weekends, days, evenings, nights, and holidays. This position also involves working extended workdays outside of regular working hours and on-call status.

ESSENTIAL FUNCTIONS

Serve as primary contact, for the HCC Community needing Police / Security assistance, via multi-media communications (radio, telephone, e‑mail, and electronic record management systems).

Serve as primary contact via police radio network for field officers needing assistance and information during both routine and emergency situations.

Coordinate with other agencies for emergency response to College facilities, 24 hours a day, 7 days per week.

Receive, evaluate and send appropriate police / security assistance on calls received from the College community.

Maintain 24-hour system‑wide capability to coordinate notifications and communications needed in event of emergencies or disruptions of facility operations.

Receive, evaluate, and disseminate information received via the Texas Law Enforcement Telecommunications System, The National Crime Information Center, the Texas Crime Information Center, and local Criminal Justice / Law Enforcement databases.

Maintain accurate and up-to-date Police and Security report files, including the handling of highly sensitive and confidential information.

Maintain a computerized daily duty record reflecting officer and duty location assignment.

Operate multi-modal mass notification system relaying prompt and accurate emergency information to students and staff.

Receive calls for service with Real Time recording into the Police dispatch record management Information System.

Operate computerized time-accounting equipment to provide accurate payroll records.

Issue case numbers, run license plates and record checks.

Perform other duties, tasks and assignments as required.

QUALIFICATIONS

Education & Experience

High School Diploma / GED required

No experience required

Police communications experience preferred

Licensing & Certification

Valid Texas Driver License

Must have a good driving record

Current TLETS, NLETS, TCIC / NCIC certification required

Applicants not currently certified are required to successfully complete TLETS, NLETS, TCIC / NCIC certification training courses within 12 months of employment.

• Attach required documents for consideration for this position.

Special Skills

MS Office Programs

Computer‑Aided Dispatch Systems

Department of Public Safety Databases

Competencies

Delivering High Quality Work

Accepting Responsibility

Serving Customers

Supporting Organizational Goals

Driving Continuous Improvement

Acting with Integrity

Thinking Critically

Managing Change

Communicating Effectively

Working Conditions

General office. May frequently be required to walk; stand; sit; use hands to handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision and distance vision. Use of personal computing equipment, telephone, multi‑functioning printer, photocopier, file cabinets, and calculator. Manual dexterity, ability to lift up to 25 pounds, ability to reach and bend, and use 2‑step stool while safely lifting and lowering boxes. Ability to travel to and from meetings, training sessions or other business‑related events. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215.

Per HCC Policy C : 4.7 Drug and Alcohol Free Workplace, a drug and / or alcohol test is required if a conditional job offer is made.

This position requires the satisfactory completion of a detailed work history and criminal background investigation by law enforcement to determine the applicant’s ability to meet minimum Texas DPS and TCOLE qualifications regarding police telecommunications employment.

Applicant must pass a complete criminal history and background check and have no convictions for any felony offense. Applicant must not have been convicted of any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years, and must not have received probation or court‑ordered community supervision for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last ten years from the date of the court order. Applicant must not be currently charged with any criminal offense for which convictions would be a bar to licensure.

The Organization

Houston City College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singularly‑accredited, open‑admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team

Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting‑edge academic and career tools, it also takes care of its people.

Location

Houston is a city with limitless possibilities :

Fourth‑largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.

Approximately 145 languages are spoken here.

Overall after‑tax living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.

Houston is a major‑league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.

The weather is great! Mild winters ensure that outdoor activities can be enjoyed year‑round.

World‑renowned medical care. The Houston metro area has long been known for its first‑rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.

With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.

Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.

EEO Statement

Houston City College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non‑discrimination policies :

Sandra B. Jacobson, J.D., M.Ed., SHRM‑SCP, Interim Director of EEO and Compliance & Title IX Coordinator

Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

713 718.8271 or hcc.oeotix@hccs.edu

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.

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