Technical Business Analyst

Role Overview

Join our Sales Reporting and Analytics team to build practical AI-powered utilities and light-weight agents that streamline analytics workflows and boost stakeholder productivity. Youll focus on Python and SQL scripting ETL / data prep for tools like Snowflake and prototyping AI agents (Snowflake Cortex LangChain Databricks etc) that make it faster and easier for teams to access insights. Experience supporting Sales organization is a big plus.

What youll do

Build and maintain scripts : Write clean well-documented Python and SQL to ingest transform and validate data for Snowflake and Power BI datasets.

AI agent prototyping : Under mentorship help design and prototype AI-powered tools that analyze data from multiple perspectives uncover patterns and deliver quicker more actionable insights. These agents will assist with tasks such as exploring different angles of results generating alternative views of metrics and accelerating decision-making through automated analytics.

LLM-ready data prep : Convert enterprise data into LLM-optimized formats (semantic model schemas prompt-friendly outputs) ensuring reliability basic guardrails and reproducibility.

ETL quality checks : Contribute to simple ETL pipelines unit tests data quality checks and runbooks; assist in monitoring scheduled jobs and triaging issues.

Partner closely with the Data Technology org to ensure all AI agent work aligns with our AI Agent Build Framework - following approved workflow so the AI agents stay on the right path from day one. Participate in design reviews reuse shared components and provide feedback that helps streamline the framework.

Qualifications :

Minimum Qualifications

13 years professional experience (internships co-ops capstones count) in data / analytics engineering ML / AI applications or related fields.

Solid Python scripting skills (e.g. data model build using common libraries API calls) and strong SQL

Exposure to AI agents / LLM apps through coursework internships hackathons or personal projects

Familiarity with Snowflake or Snowflake (or similar BI / cloud data platforms).

Understanding of APIs / JSON / YAML data structures and software fundamentals.

Growth mindset attention to detail and ability to learn from feedback and iterate quickly.

Nice to Have (Bonus)

Experience supporting Sales analytics or familiarity with sales concepts (pipeline bookings opportunities) and CRM tools.

Knowledge of semantic modeling (Snowflake Power BI models basic DAX) and techniques for LLM-friendly data restructuring.

Basic cloud familiarity (Azure / AWS / GCP) and workflow tools (e.g. schedulers / orchestrators).

Comfort explaining technical topics to non-technical partners and writing concise user docs.

If you have an experience of building a prototype of an AI agentic model we would like to see a demo.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : No

Employment Type : Full-time

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Department / Functional Area : Sales

Experience : years

Vacancy : 1