Claims Manager

Division : TSIB - Risk Services

Project Location(s) :

Saddle Brook, NJ 07663 USA

Minimum Years Experience :

Travel Involved :

20-30%

Job Type : Regular

Job Classification : Experienced

Education : Bachelors Degree

Job Family : Insurance and Claims

Compensation : Salaried Exempt

Position

Summary

As a key

front-line member of TSIB's Eastern Regional Claims Team, the Claims Manager

oversees a dynamic portfolio of complex construction-related claims for Turner

Construction-the nation's largest commercial contractor-and other TSIB clients.

With a focus on New York Labor Law and high-exposure general liability matters,

this position combines technical claims expertise with hands-on collaboration

across Legal, Operations, and Risk Management teams. The Claims Manager drives

effective investigation, negotiation, and resolution strategies while

partnering closely with the Regional Director of Claims to deliver exceptional

client outcomes and uphold TSIB's standards of excellence.

Essential

Duties & Key Responsibilities

Claims

Oversight & Management

Manage and oversee all claim

activity within assigned region, including general liability, New York

Labor Law and builder's risk claims.

Ensure claims are promptly and

accurately reported to applicable carriers, with complete and compliant

documentation, statements, and notices.

Coordinate investigations with

Operations, Safety, and Legal teams; assign and direct third-party

investigators as needed.

Lead claim strategy for

high-severity injury, property damage, and catastrophic loss cases,

collaborating with defense and coverage counsel.

Direct insurers and TPAs to

ensure active engagement, timely assignment, and effective claims

handling.

Review and analyze legal

strategy, expert findings, and settlement evaluations; participate in

mediation, arbitration, and trial planning.

Maintain organized and

complete claim records within the Claims Management System, following

internal and client SOPs.

Client

& Carrier Partnership

Serve as a primary claims

contact for Turner Construction's regional leadership, project executives,

and Risk Management team.

Advocate with insurance

carriers to achieve fair reserving, responsive coverage decisions, and

proactive settlement strategies.

Partner with the Regional

Director to select and manage defense and coverage counsel, experts and

litigation-related vendors.

Attend mediations, trials, and

key project or client meetings as a representative of TSIB.

Strategic

& Analytical Responsibilities

Evaluate loss trends,

reserves, and exposure data to identify cost drivers and recommend process

or coverage improvements.

Formulate and execute claim

resolution strategies that balance financial, operational, and

reputational objectives.

Leadership

& Team Development

Provide technical guidance,

mentorship, and performance feedback to Claims Analysts and Coordinators

within the region.

Support the professional

growth of team members through training on claim trends, Labor Law

developments, and litigation strategy.

Other

Responsibilities

Participate in client and

internal meetings, including Safety, Operations, Environmental, and Legal

forums.

Contribute to continuous

improvement of claims procedures, documentation standards, and risk

mitigation strategies.

Perform other duties as

assigned.

The salary range for this position in the New York Metropolitan Area is $112,000 - $173,000

Qualifications

Bachelor's degree in Business, Insurance, Risk Management, or related field; or equivalent education and experience.

• Minimum 5+ years of construction claims experience, including direct handling of New York Labor Law and complex general liability claims.
• Strong understanding of contractual risk transfer, insurance coverage, and litigation management.
• Experience managing high-severity claims for large general contractors or owners preferred.
• Juris Doctor (J.D.) or prior legal experience is not required but is considered a strong plus, particularly experience with construction litigation or coverage matters.
• OSHA knowledge and experience; OSHA 30-hour certification a plus.
• Proven negotiation, influencing, and analytical skills with sound judgment and decision-making.
• Proficiency in Microsoft Office Suite and claims management systems.
• Excellent communication, presentation, and interpersonal skills with the ability to interface across organizational levels.
• Strong organizational and time management skills, with the ability to handle multiple complex matters simultaneously.
• Limited travel required (air, train, or vehicle) for mediations, trials, and site visits.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile, and the employee occasionally travels both short and long distances via a variety of conveyances. The employee occasionally performs work on-site at construction work sites, office locations, and / or off-site venues. The employee must regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office and / or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. While performing the duties of this job, the employee may occasionally work at construction work sites where the employee is exposed to moving mechanical parts, high precarious places, fumes or airborne particles, outside weather conditions, and risk of electrical shock. The noise in the work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies, procedures, and applicable laws.

Turner Surety & Insurance Brokerage, Inc. is an Equal Opportunity Employer

Turner Surety and Insurance Brokerage, Inc. is an Equal Opportunity Employer - minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity.

VEVRAA Federal Contractor

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