Information Technology Specialist

Addison Group is working with an industrial manufacturing company in search for an IT Technician to join their team! This is a contract role and onsite 5 days a week in the Conshohocken, PA area. Please apply to be considered!

IT Support and Operations Specialist

The IT Support and Operations Specialist is responsible for providing first-line IT support within the North American region, ensuring optimal performance, availability, and user support. As a member of the global service desk team, this role involves troubleshooting hardware, software, and network issues, managing user accounts, and maintaining local IT infrastructure in coordination with the global IT team and external service providers. This role requires strong technical expertise, problem-solving skills, and a commitment to service excellence to support IT operations effectively and enhance the end-user experience.

Key Responsibilities

IT Support

• Provide 1st line support for incidents and problems, including :
• Troubleshooting hardware and software issues.
• Closing out local helpdesk tickets in a timely manner.
• Administering local business user accounts for new and reassigned colleagues in Active Directory, including maintaining user groups and handling modifications, additions, changes, and deletions.

Collaboration

Document Management

Qualifications / Requirements

Benefits : Medical, dental, vision, 401(k)