Customer Experience Associate III

Customer Service Associate III

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Join the Conduent Customer Service Team. Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you : Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Schedule : Mon. Fri. 8 : 00 AM 5 : 00 PM (1 hour lunch). Estimated hourly rate between $18.65-$20.00 / hr. Paid training. Full-time schedule (40 hrs. a week). Career growth opportunities. PerkSpot- Employee discount program. Full benefit options. From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.

About the Role :

The Customer Service Associate III is a Help Desk position handling inbound calls and emails from Medicaid Providers and Staff while delivering exceptional customer service. An ability to answer calls in a timely manner, as they are automatically received. Support a Provider-facing web app. Deliver provider-centric service and initial contact resolution. Maintain up to date support knowledge through offered training. Provide clear, complete, and accurate instructions / information based on a full understanding of the app's functionality.

Requirements :

High School diploma or GED. 3+ years of experience in healthcare (Medical Background Required). Understand provider workflows. Familiarity with Medicaid PA / PreCert processes. Knowledge of provider types, specialties, enrollment status, practice settings, service categories, provider ID numbers, Dx, and procedure codes, etc.

Pay Transparency Laws in some locations require disclosure of compensation and / or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and / or sick time. The estimated hourly rate for this role is between $18.65-$20.00 / hr.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.