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Global Client Manager (IP Transit)
Global Client Manager (IP Transit)NTT DATA • Detroit, MI, US
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Global Client Manager (IP Transit)

Global Client Manager (IP Transit)

NTT DATA • Detroit, MI, US
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Global Client Manager

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion it's a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

This position will join the Global IP Network (GIN) team at NTT. NTT's Global IP Network is one of the world's largest Tier 1 global IP backbones, spanning the Americas, Europe, Asia and Oceania on a single autonomous system number AS2914. As a top wholesale IP provider globally, our network has received many international recognitions, including Best Global Wholesale Carrier, Best North American Wholesale Carrier and Wholesale Operator of the Year, among others.

The Global Client Manager (GCM) is responsible for generating new revenue from the sale of high bandwidth IP transit services together with associated value-added services, to ISPs and Internet-centric companies, both domestically and internationally. This role focuses on transactional acquisition of new logos and requires significant analysis of technical and commercial terms. In addition, the GCM may be assigned existing customers, where the GCM is responsible for managing all aspects of account needs. Within assigned accounts the GCM will have a focus of driving incremental new revenue, while providing the highest level of customer satisfaction with close coordination and effort with the broader GIN eco-system. The GCM will be responsible for leading the strategy and success of the customer's overall engagement with GIN, closely coordinating all activities with other functional teams within GIN.

In this role you will :

  • Generate incremental new sales consistent with monthly targets
  • Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound
  • Develop and maintain strong relationships with key business executives and other stakeholders in prospect and customer organizations
  • Development of close working relationships with NTT international affiliate companies
  • Work closely with Sales Engineering, Customer Solutions, Order Management, Operations, and other key eco-system team members to drive successful and meaningful customer experience with GIN
  • Development of a sales plan consistent with department objectives
  • Track, manage, and report ongoing activity relative to plan
  • Ability to travel up to 50%, or as needed
  • Performs other duties as they may be assigned

This role is perfect for you, if you :

  • Must have experience selling 100 Gig+ connections to clients in industries like gaming, hosting, CDN, OTT, etc.
  • Minimum of 3-5 years of high-tech sales experience preferably selling to wholesale consumers of bandwidth
  • Have a good understanding of IP transit network and IP transit network customers and a familiarity with the unique technical requirements of IP transit network consumers
  • Good knowledge of key global IP Networks & Service providers, Ethernet service offerings, CDN and DDoS services
  • Have a good understanding of the respective strengths and weaknesses of such Providers
  • Bachelor's Degree in Business, Marketing, Finance or a related field preferred
  • Skills and Core Competencies :

  • Must be familiar with the unique technical requirements of IP Transit network customers
  • Development of complex multi-component business solutions within the Technology and / or ISP industries
  • Thorough understanding of the underlying technologies and economics of the Internet.
  • A track record of over-achieving sales quotas
  • Must be able to efficiently communicate to senior management both within and outside the company
  • Ability to prepare and deliver professionally structured and written customer proposals with limited supervision
  • Ability to work efficiently with finance, sales engineering, legal, and IP engineering resources
  • Excellent communication skills, both verbal and written
  • Proficient in use of Salesforce (SFDC) or similar CRM
  • Proficient in use of all Microsoft Office applications
  • Flexibility to work outside of standard 8am-5pm US time zone hour
  • Organizational Relationships :

  • Must be able to efficiently communicate to senior management both within and outside the company.
  • Ability to work efficiently with finance, sales engineering, legal, IP engineering resources
  • Additional Career Level Description :

    Knowledge and application :

  • Seasoned, experienced professional; has complete knowledge and understanding of area of specialization.
  • Uses evaluation, judgment, and interpretation to select right course of action.
  • Problem solving :

  • Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors.
  • Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.
  • Interaction :

  • Enhances relationships and networks with senior internal / external partners who are not familiar with the subject matter often requiring persuasion.
  • Works with others outside of own area of expertise, with the ability to adapt style to differing audiences and often advises others on difficult matters.
  • Impact :

  • Impacts short to medium term goals through personal effort or influence over team members.
  • Accountability :

  • Accountable for own targets with work reviewed at critical points.
  • Work is done independently and is reviewed at critical points.
  • Workplace type : Remote Working

    Equal Opportunity Employer

    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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