Outpatient Office Coordinator

Sleep Center Patient Navigator

The purpose of a Sleep Center Patient Navigator is to guide patients through their Sleep Test, ensuring they receive appropriate testing, treatment, and follow-up. This role involves scheduling appointments, obtaining referrals, managing authorizations, processing equipment orders, educating patients about sleep disorders, and coordinating care with other healthcare providers. Additionally, the Sleep Center Patient Navigator will act as a liaison between patients and physicians, to ensure proper communication and addressing patient concerns.

Key Responsibilities :

• Answering phone calls, triaging emergent / urgent requests, and providing information about appointments, directions, and other relevant details.
• Schedules initial consultations, sleep studies, and follow-up appointments.
• Obtains referrals, verifies insurance benefits, and obtain insurance approvals.
• Identifying and addressing barriers to care, such as insurance issues, language barriers, or transportation limitations, and advocating for the patient's needs.
• Coordinates with other departments, such as Durable Medical Equipment (DME) vendors, to ensure timely equipment delivery and setup.

Patient Education and Support :

Liaison and Communication :

Paperwork and Documentation :

Other Responsibilities :

Summary :

The Sleep Center Patient Navigator is a vital role, as it ensures that Hudson Regional Hospital patients receive high-quality, patient-centered sleep medicine care. The role requires a strong sense of communication, organizational, and interpersonal skills, as well as a good understanding of healthcare systems and processes.

Education + Experience Requirements :

H.S. Diploma, college degree in related field preferred.

Previous experience in a hospital setting in the Registration / Admission Department preferred.

Credentials + Qualifications :

Excellent computer skills

Knowledge of Insurance and Insurance Verification Process

Knowledge of EMR, CareVue, MediTech