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Support Staff
Support StaffHampton House - Dallas • Dallas, TX, US
Support Staff

Support Staff

Hampton House - Dallas • Dallas, TX, US
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The Support Staff role combines the responsibilities of a Busser and Food Runner, ensuring seamless service for all guests. This position supports the service team by delivering food and beverages, maintaining a clean and organized dining area, and assisting with guest requests. Success in this role requires teamwork, organization, and a positive attitude to deliver an exceptional guest experience.

Responsibilities

Food & Beverage Delivery

  • Promptly deliver food and beverages to tables, ensuring accurate presentation and order completeness
  • Announce dishes and beverages to guests upon delivery
  • Follow allergy procedures and communicate any special instructions to guests

Table Maintenance

  • Clear and reset tables within one minute, following restaurant specifications
  • Remove dirty dishes, glassware, silverware, and debris promptly
  • Crumb, wipe, and maintain table cleanliness throughout service

    • Guest Support

  • Greet guests warmly and anticipate their needs
  • Communicate guest requests or concerns to the appropriate team members
  • Assist with wrapping leftovers and ensure proper packaging

    • Operational Support

  • Maintain service areas with adequate stock of service supplies
  • Transport dirty dishes to dish areas and ensure proper disposal of trash and recyclables
  • Complete assigned side work and ensure all cleaning tasks are performed according to standards

    • Qualifications

  • Ability to learn table and position numbers within one week of hire
  • Strong teamwork and communication skills to support the service team effectively
  • Positive attitude and willingness to handle guest interactions professionally and courteously
  • Flexibility to work in a fast-paced environment, including evenings, weekends, and holidays

    • Physical Requirements

  • Ability to stand and walk for extended periods
  • Ability to lift and carry up to 50lbs and perform physical tasks such as bending, stooping, and reaching
  • Ability to move safely through all areas of the restaurant, including crowded or confined spaces

    • General Qualifications :

  • Adhere to company policies, including uniform and appearance standards
  • Maintain professionalism and act as a role model for FOH staff
  • Ensure compliance with all health, safety, and employment regulations
  • This position is part of a Service Charge pay model and is compensated primarily through commission-based earnings from service charges on guest checks that are shared among certain front-of-the-house team members. This position may also receive tips from customers. Additional details will be provided during the interview process.

    • Parker Hospitality is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law.

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    Support Staff • Dallas, TX, US

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