VP of Expansion

A company is looking for a VP of Expansion (Account Management). Key Responsibilities Own and scale expansion and renewals revenue across mid-market and enterprise customers Lead and develop a high-performing team of Account Managers focused on driving expansion outcomes Collaborate with cross-functional teams to optimize strategies for customer engagement and account growth Required Qualifications 10-12+ years in B2B SaaS, with at least 6 years in leadership roles related to account management or expansion Extensive experience in CX SaaS customer support or automation is strongly preferred Proven track record of driving over 120% NRR in companies with $50M+ ARR Strong operational skills with the ability to balance strategy and execution Proficiency in tools like Hubspot, Gainsight, and Gong