Product Manager, CPro Innovation – Client Segment

Description

The Product Manager, CPro Innovation – Client Segment owns strategy, roadmap, and performance of the experiences in our future state platform (CPro) for client organizations that engage with our platform to reduce risk in their contracted workforce, demonstrate regulatory compliance, or obtain third-party credentials to improve business viability.

In our network business model , the Client mandate and utilization of our platform grows the value driver of contractor participation, thus increasing the pool of vetted and qualified contractors for client selection and contractor subscriptions.  This role must balance innovation leading to the product north star, a multitude of risk categories impacting our clients’ operations dependent on industries, regions and market trends, and competitor evolution— with a long-term roadmap that introduces innovations, features and benefits aligned to client-led success. Regional adaptation, compliance sensitivity, and localized language and feature requirements remain essential to this role’s success.

What that means day-to-day :

Segment Strategy & Ownership

Own the product vision and roadmap for innovation for the Client segment, ensuring alignment to current GTM models

Balance short-term delivery to support Client-driven needs, competitor differentiators, and iteratively improving existing features

Build segment strategies tailored to regional market dynamics, including compliance culture, regulatory mandates, and platform maturity

Partner with the Product Manager – Integration on strategy and execution for the integration of other CM products

Roadmap Development & Execution

Drive a roadmap that reflects value-generating features to enhance client user experience and mandate of the program

Collaborate with regional GTM teams to prioritize deliverables to support sales goals and client retention through competitor differentiation

Translate the product north star strategy into execution

Collaborate cross-functionally leveraging shared UX, API, configuration, and QA capabilities

Ensure features meet varying international standards (e.g., compliance, language, audit trails) without compromising product cohesion

Customer & Market Insight

Represent the client perspective across buyer and administrative users, from onboarding through renewal

Gather insight through interviews, focus groups, surveys, and analytics across territories to identify opportunities for both compliance enablement and deeper value creation

Collaborate with Product Intelligence to track regional competitor offerings, market shifts, and user preferences

Identify and prioritize roadmap opportunities that deliver value to Clients, such as data visualizations, network visibility, forms, or marketplace

Cross-Functional & Commercial Partnership

Align closely with regional Sales, Marketing, and Customer Success teams to ensure roadmap investments support go-to-market success

Collaborate on regional pricing, packaging, and onboarding approaches to optimize conversion and long-term value

Enable GTM teams with region-specific messaging, demo flows, and product positioning

Performance Management & Reporting

Own product KPIs for the Client segment, including adoption, retention, revenue, and satisfaction, with the ability to segment performance by region

Use data and feedback to adjust prioritization and improve performance across GTM models

Monitor roadmap progress and communicate results to internal stakeholders and executive leadership

Support Board- and ELT-level reporting on product impact, including insights into market traction and growth levers

Key Outcomes (First 12–18 Months)

Deliver a regionally localized client innovation roadmap that drives value and supports GTM goals

Deliver multiple product enhancements that directly improve adoption and retention for US and UK enterprise buyers

Execute Operation Iron objectives for US customers

Partner with Product Manager, CPro Integration – Client to identify opportunities to create new value for UK clients independent of SC UK integration

What you’ll need to be successful :

• 5+ years in product management, ideally with experience in compliance-driven SaaS, networked platforms, or buyer / user hybrid ecosystems
• Proven success in balancing short-term GTM execution with long-term product vision and adoption strategies
• Familiarity with regulated markets and region-specific product delivery models (especially in the UK and North America)
• Strong understanding of user value frameworks
• Experience supporting field enablement and GTM alignment across diverse customer types and territories
• Executive presence and collaboration skills for influence across Product, Engineering, Marketing, and Sales
• Experience in PE-backed, multi-product SaaS environments preferred

What you’ll get in return :

We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!

Personal Health & Wellbeing

🧠 Integrated mental health & wellbeing support

🌴 Vacation – starting at 3 weeks

💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community

🩺 Comprehensive medical and dental coverage

😴 End of the year, company-wide shut down for you to relax and recharge

Future Planning

🏫 LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

Veriforce-Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply :

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

What we stand for :

Our values are the core of our business and fundamental to the way we work. In your role, you will;

Be a team player – working collaboratively and being consciously inclusive with your colleagues

Be brave – sharing your ideas, challenging the status quo, and taking responsibility for the part you play

Know your stuff – continuously developing your skills and expertise, with the support from our many learning offerings

Enjoy the journey – contributing to a positive working environment that enables you and everyone around you to be at their best

Equal Employment Opportunity

We are an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and / or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work.

If you are contacted for an interview and require accommodation / adjustments during the interviewing process, please let us know.

Nos valeurs sont au cœur de notre activité et sont fondamentales dans notre façon de travailler. Dans votre rôle, vous allez;

Être un Joueur d’Equipe : Être inclusif, tant au sein de votre équipe immédiate que dans l’ensemble de l’entreprise. Aidez vos collègues à atteindre leur potentiel.

Être Brave : Parlez, trouves un moyen et osez essayer. Prenez responsabilité pour le rôle que vous jouez.

Connaitre votre Métier : Assurez-vous de disposer du savoir-faire technique nécessaire. Continuez à le développer et à l’améliorer chaque jour.

Profitez du voyage : Travaillez dur, gardez la perspective et amusez-vous. Adoptez une attitude positive et constructive pour favoriser le changement.

Nous sommes un employeur garantissant l'égalité des chances. Tous les candidats bénéficieront des mêmes chances tout au long du processus de recrutement. Nous ne discriminons aucun employé ou candidat à un emploi en raison de sa race, de sa couleur, de son sexe, de son âge, de son origine nationale, de sa religion, de son orientation sexuelle, de son handicap, de son identité et / ou de son expression sexuelle. Nous nous engageons à développer une équipe diversifiée de personnes hautement talentueuses et à créer un environnement inclusif où chacun se sent habilité à apporter sa véritable personnalité au travail.

Si vous êtes contacté pour une entrevue et que vous avez besoin d'aménagements ou d'ajustements pendant le processus d'entrevue, veuillez-nous en informer.