Help Desk Analyst

Who We Are

At the National Hot Rod Association, we crave speed. We race the fastest vehicles in motorsports at speeds of more than 300 mph, with power exceeding 11,000 hp—NHRA is the most extreme sport on the planet! At NHRA, we believe in Speed for All , which provides competition opportunities for all drivers, from street-car owners to professional racers. NHRA also offers career-driven opportunities off-track and behind the scenes. We serve content to our highly engaged audiences on-site at events, on the Fox broadcast and Fox Sports networks, at NHRA.com, through our live streaming service NHRA.TV, and within the pages of our publication, National DRAGSTER. Our team supports the infrastructure of local grassroots-level racing all the way up to the professional touring series all across the country, as well as our corporate offices and remote functions.  At Lucas Oil Indianapolis Raceway Park, we host over 170 days of track activity between our famous ¼ mile drag strip and our 7 / 10-mile oval track.

If you are looking to join a dynamic and high-speed organization in the sports and entertainment space, have the drive to innovate and the satisfaction of seeing your work in action, read on…

The Job

The Help Desk Analyst performs a variety of technical support services related to day-to-day IT operational requests.

Location :   Based in Indianapolis, IN Office - In-Person Attendance Required

FLSA / Salary :   Non-Exempt / Part-time (20-24 hours per week)

Reports To :   VP of Track Management & Operations

Primary Responsibilities

• Manage, process, and resolve all end user support requests for the Indianapolis location.
• Execute hands on desktop technical support and networking support.
• Configurations and troubleshooting of PCs, OSx, and network printers.
• Provide hardware and software support for PC’s, OSx, Printers, Unifi equipment.
• Racetrack responsibilities include setup, configure, and decommission of networks and peripheral devices during Lucas Oil Indianapolis Raceway Park events.
• Provides technical assistance and support during events related to computer systems, hardware, or software, and isolates problems and determines and implements solutions.
• Additional responsibilities as needed.

Minimum Skills / Experience / Education Requirements

Physical Requirements

Equal Opportunity Statement

NHRA provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, and / or disability.