Collections Specialist

Collections Specialist

As the Collections Specialist, you play a key role in supporting the company's financial health by ensuring consistent cash flow and minimizing delinquent accounts through proactive communication, effective negotiation, and diligent follow-up. You maintain a high level of professionalism and customer service while ensuring the timely and accurate collection of payments.

You work collaboratively with cross-functional teamsincluding Sales, Customer Service, and Accountingto resolve billing issues and address client concerns efficiently. You are detail-oriented, organized, and thrive in a fast-paced environment managing a high volume of client accounts while maintaining accuracy and strong client relationships.

Responsibilities

• Proactively contact clients daily via phone, email, and written correspondence to secure payments and resolve outstanding balances.
• Apply creative problem-solving to address and resolve client slow-pay issues.
• Analyze accounts receivable aging reports to identify at-risk accounts and develop a structured follow-up and collection timeline.
• Partner with the Accounts Receivable team and clients to resolve short or over payments and clear unapplied cash.
• Navigate and manage workload across multiple systems and tools efficiently.
• Conduct timely follow-up on collection efforts to ensure payments are received as promised, escalating issues as needed.
• Analyze and communicate potential credit risks identified during the collections process to management.
• Recommend accounts for escalation, credit hold, or external collection placement when appropriate.
• Assist with processing approved bad-debt write-offs and maintaining supporting documentation.
• Generate and analyze reports to identify, track, and mitigate risks related to client accounts receivable and collections activity.
• Collaborate with internal teams to resolve billing discrepancies and ensure accuracy across accounts.
• Partner with cross-functional teams to identify process improvements and support best practices within the collections function.
• Maintain detailed, accurate records of collection activities within CRM and billing systems (e.g., Salesforce, NetSuite, Maxio).
• Support continuous improvement initiatives in credit and collections processes.
• Ensure all collection activities comply with company policies and applicable federal and state debt collection regulations