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Customer Service Representative
Customer Service RepresentativePlanet Fitness • Des Moines, IA, US
Customer Service Representative

Customer Service Representative

Planet Fitness • Des Moines, IA, US
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Customer Service Representative

Reports to : Club Manager

Status : Full Time / Part Time / Non-Supervisor / Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet / meet potential members, providing a great customer experience.
  • Handle front desk related tasks :
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
  • Facilitate member services issues and questions and forward to Club Manager / Manager in Training / Team Lead as needed.
  • Help maintain the neatness / cleanliness of the club.

Essential Behavior Requirements

  • Customer Service : communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
  • Listening : actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
  • Problem Solving : recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Diplomacy : demonstrates tact and skill in all interactions while using appropriate behavior and language.
  • Communication : Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

    • Minimum Qualifications

  • Honesty and good work ethic
  • Strong customer service skills
  • Basic computer proficiency

    • Physical Demands

  • Standing and walking at least 75% of the shift
  • Talking in person or on the phone at least 75% of the shift
  • Must be able to lift to 50 lbs. less than 30% of the time.

    • Benefits

  • Dollars for Scholars Program
  • Employee Appreciation Program
  • Free Membership for self and one family member or friend
  • Team Member Support Team
  • Health, Dental and Vision Insurance
  • Critical Illness Insurance
  • Short Term Disability Insurance
  • Accident Insurance
  • Voluntary Life Insurance
  • Pet Insurance
  • HSA - Advancement Opportunities

    • Check us out on LinkedIn at Planet Fitness - PF Baseline Fitness

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    Customer Service Representative • Des Moines, IA, US

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