Service Technician II

Job Title : Service Technician II

Reports To : General Manager and / or Field Sup

Status : Full-time

Category : HVAC

Location Name : Orangutan

Location Address : 2922 South Roosevelt Street Tempe AZ 85282

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Job Summary

Under minimal supervision performs diagnostic and service work on residential and / or light commercial HVAC equipment and accessories. Communicates with customer to answer questions resolves problems and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities :

Works under minimal supervision to perform residential and / or light commercial service and maintenance calls

Analyzes diagnoses and resolves customer problems in a courteous professional timely and accurate manner

Diagnoses and performs services on heating air conditioning ventilation and refrigeration equipment as well as accessories in an accurate and timely manner

Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks

Completes routine maintenance and equipment cleaning as needed or required

Responsible for delivery and removal of parts and equipment needed to complete service work

Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat timely complete and accurate manner. Collects payment from customer.

Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability

Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction

Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.

Ensures company property vehicles and tools are being used maintained and properly accounted for

Represents the company professionally honestly and ethically in all business matters and activities

Follows standard procedures and process ensures that the company vehicle is properly stocked returns defective warranty parts to the branch and orders / replenishes vehicle stock as needed

Performs similar / other duties as needed or assigned

Regular reliable attendance Health & Safety Roles and Responsibilities

Reports any unsafe acts conditions and hazards to direct supervisor / manager immediately

Reports any contravention of legislation or company policy procedure or program to direct supervisor / manager immediately

Corrects substandard acts or conditions within area of control

Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)

Never removes or renders ineffective any safety

Service Experts Heating & Air Conditioningis an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email

Required Experience :

IC

Key Skills

Mechanic Experience,Pest Control,Customer Service,Hand Tools,HVAC,Mechanical Knowledge,Automotive Repair,Service Technician Experience,Maintenance,Heavy Lifting,Equipment Repair,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1