IT Help Desk Job in Rochester, NY : (Rochester)

IT Help Desk Job in Rochester, NY :

Contract to Hire Role : Hourly Pay Rate $20-22.00 per hour based on experience, education, geographic location and other factors.

Please no 3rd party or c2c candidates

We are seeking an experienced IT Help Desk Engineer to join our team. The ideal candidate will have a strong background in Windows environments , hands-on experience with PC imaging , and a passion for delivering exceptional technical support. This role involves troubleshooting, system maintenance, and ensuring smooth IT operations for end-users

Key Responsibilities of the IT Help Desk Job in Rochester, NY :

• Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
• Install, configure, and maintain Windows-based systems and applications.
• Perform PC imaging and deployment for new and existing devices.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals.
• Manage Active Directory tasks such as user account creation, password resets, and group policy updates.
• Assist with patch management and system updates.
• Document support requests, resolutions, and maintain accurate records in the ticketing system.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Ensure compliance with company IT policies and security standards.

Required Qualifications

For more information or to be considered for the IT Help Desk Job in Rochester, NY please contact Thomas McCarthy at Thomas.Mccarthy@ akkodis.com

Equal Opportunity Employer / Veterans / Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https : / / www.akkodis.com / en / privacy-policy .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance