Enterprise Onboarding Manager

Job Description

Job Description

ABOUT THE JOB :

As an Enterprise Onboarding Manager at Tapcheck, you’ll lead the implementation of our most strategic and complex clients. This individual contributor role is both technical and customer-facing, requiring deep knowledge of Tapcheck’s platform, Salesforce, and the payroll / timekeeping ecosystem.

You’ll manage the onboarding process end-to-end—from kickoff to launch—ensuring clean, scalable configurations and a seamless experience for clients. Your success will be measured by launch accuracy, first payroll success, and post-launch client health

This role offers both a remote and hybrid option. Employees located within 30 miles of Plano TX, are required to be in-office Tuesday through Thursday each week. Those residing beyond this radius may be considered for a fully remote arrangement, depending on experience and business needs.

What You’ll Do :

Own the end-to-end onboarding process for enterprise clients, serving as the main implementation point of contact for both our clients our third-party vendors, such as payroll / timekeeping providers and service bureaus.

Manage complex technical integrations and troubleshoot implementation issues with precision and urgency, leveraging deep product and platform expertise

Maintain and enhance internal documentation and tooling (Salesforce, Confluence playbooks) to ensure alignment, consistency, and visibility across teams.

Continuously improve onboarding processes and workflows by identifying gaps, refining standards, and contributing to scalable implementation practices.

Run post-launch monitoring to ensure accurate setup—verifying payroll deductions, sync status, and critical data flows are functioning as expected.

Prioritize launch accuracy over speed, ensuring clean, predictable go-lives that align with client expectations.

Closely monitor client health during the first 30 days post-launch, resolving issues proactively and identifying trends to inform continuous improvement

Ensure a confident and informed handoff to the Support team after 30 days, equipping them with the context and documentation needed for long-term client success

Escalate risks and blockers with urgency; collaborate cross-functionally with the Project Manager, Product, Engineering, Partnerships, Support, and CSMs to deliver a seamless, proactive experience

What You’ll Bring :

5+ years experience in technical onboarding, client implementation, or enterprise account management

Prior experience working with payroll, timekeeping, or financial data integrations strongly preferred

Hands-on experience managing enterprise-level implementations from kickoff through successful launch

Proficient in Salesforce and process documentation tools (e.g., Confluence, Lucidchart), as well as Excel

Clear, confident communicator with strong troubleshooting instincts and a collaborative mindset

At this time, Tapcheck does not provide sponsorship for employment-based visas (e.g., H-b, L-1, TN, etc.). Therefore, candidates must already possess the right to work in the United States without the need for employment-based visa sponsorship now or in the future.

This is a remote-friendly role. Ideally, candidates will sit in the following states : AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, UT, VA, WA, WI.

About Tapcheck :

Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis.

The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they’ve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances.

How We Get Things Done :

Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process.

Humility : We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues.

Grit : We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth.

Raising the Bar : Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes.

Striving for Growth : We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company.

Why Join Tapcheck?

Competitive base

Flexible Time Off

Health Insurance

Dental Insurance

Vision Insurance

401K Match

Compensation : $80,000 - $85,0000 + Bonus. The actual base salary will depend on numerous factors such as : location, experience, training, knowledge. and skills. Tapcheck reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.

Equal Employment Opportunity Policy

Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.